Customer Service Executive

Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A); Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Shah Alam is seeking a Customer Service Executive responsible for ensuring timely collection and delivery of items. The role requires adherence to service standards and effective communication with customers. Candidates should have a Diploma in Business Management related to Transport/Logistics and a minimum of 2 years of experience in the industry. Knowledge of warehouse management systems is advantageous. Join a team focused on excellence in logistics and customer service.

Qualifications

• Minimum Diploma in Business Management related to Transport/Logistics.
• Minimum 2 years of working experience in the Logistic & Transportation Industry.
• Knowledge of warehouse management system would be an advantage.

Responsibilities

• Load shipments safely for delivery to meet customer requirements.
• Inform and update customers regularly on movement.
• Comply with all instructions and written SOPs.
• Deliver items to VIP customers.
• Assist Commercial Advisor on daily jobs.
• Communicate with customers via email/phone and fulfill requests.
• Ensure Proof of Delivery is signed and returned.
• Update location status when tasks are completed.
• Immediately update on any discrepancies or issues during transit.

Skills

Customer service communication

Cargo handling

Knowledge of SOPs

Warehouse management system knowledge

Education

Diploma in Business Management related to Transport/Logistics

Job description

Land Transport, Customer Service Executive (Shah Alam)

Job Openings Land Transport, Customer Service Executive (Shah Alam)

About the job Land Transport, Customer Service Executive (Shah Alam)

Job Summary:

Responsible to ensure the collection and delivery of items in accordance with company standards. It necessitates the safe handling of cargo and adherence to service level agreements in line with company policies and customer expectations.

Job Responsibilities:

• Load shipments in good and safe handling manner in the truck for delivery to meet the customer requirement and to minimize discrepancy.
• To inform and update customer regularly on movement.
• Comply to all instructions and written Standard Operation Procedures (SOP).
• Deliver items to all VIP customers.
• Assist Commercial Advisor (CA) and White Glove (WG) on daily job.
• Communicate with customers on daily basis via email/phone and fulfil their request and follow their SOP without fail.
• Ensure the Proof of Delivery (POD) or Delivery Order (DO) are chopped and signed the receiving party and returned to Land Transport Department as the required timing.
• To up-date location status and delivery status when the task is completed.
• Immediate up-date to Superior on any discrepancy found on the cargos physical condition.
• Immediate up-date of any incident/accident/breakdown happen during journey/transit.

Job Requirements:

• Minimum Diploma in Business Management related to Transport/Logistics.
• Minimum 2 years of working experiences in the Logistic & Transportation Industry.
• Knowledge of warehouse management system would be an advantage.
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