L2 Application Support Specialist - Remote & Hybrid

Eternity Recruitment; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Level 2 Application Support Specialist to provide technical support for business-critical applications. The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and fluency in both English and Mandarin. Responsibilities include troubleshooting application issues, maintaining the knowledge base, and collaborating with support teams. The role offers hybrid working arrangements and benefits like allowances and medical claims.

Benefits

WFH - Night and Midnight shift

Hybrid working arrangement - Day shift

Flexi Allowance - min RM 1,000 yearly

Shift Allowance - RM 85/per shift

Medical / Dental / Optical Claims

Qualifications

• Strong analytical and problem-solving abilities to diagnose and resolve complex technical issues.
• Excellent communication and teamwork skills to collaborate effectively with internal teams.
• Detail-oriented with strong documentation practices to record new findings and best practices.
• Self-motivated and capable of performing tasks independently with minimal supervision.
• Committed to maintaining the confidentiality of sensitive data and information.
• Professional demeanour with a positive attitude and strong interpersonal skills.
• Fluent in English and Mandarin to effectively communicate with Mandarin-speaking clients.

Responsibilities

• Provide Level 2 application support to assist the Level 1 Customer Service team.
• Utilize the Knowledge Base to resolve recurring issues and train the Level 1 team.
• Update and maintain the knowledge base for team-wide access.
• Collaborate with team members to enhance response and resolution times.
• Investigate and resolve application issues promptly.
• Monitor application usage trends and address unusual patterns.
• Perform light design and programming tasks as needed.
• Coordinate with Level 3 support for escalated issues.
• Prepare handovers to colleagues in subsequent shifts.
• Collect user feedback for continuous product improvement.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Team collaboration

Attention to detail

Self-motivation

Interpersonal skills

Fluent in English

Fluent in Mandarin

Tools

SQL queries

Job description

A recruitment agency in Kuala Lumpur is seeking a Level 2 Application Support Specialist to provide technical support for business-critical applications. The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and fluency in both English and Mandarin. Responsibilities include troubleshooting application issues, maintaining the knowledge base, and collaborating with support teams. The role offers hybrid working arrangements and benefits like allowances and medical claims.