L&D Lead — Hospitality Training & Service Excellence

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel group in Kuala Lumpur is seeking a Learning & Development Manager to assess training needs and develop training programs. Responsibilities include conducting orientations, evaluating training effectiveness, and supporting colleague performance. The ideal candidate will possess a Bachelor’s Degree in Human Resources or related fields, have excellent communication skills, and a minimum of one year experience in a similar role. Malaysians and permanent residents are encouraged to apply.

Qualifications

• Minimum of one year working experience in a similar capacity.
• Fluent in multiple languages is an added advantage.
• Computer literate with effective interpersonal skills.

Responsibilities

• Assess training needs based on performance and feedback.
• Develop an annual training plan for skills and knowledge.
• Conduct monthly orientation for new hires.

Skills

Interpersonal skills

Presentation skills

Communication skills

Language skills

Education

Bachelor’s Degree in Human Resources/ Hospitality/ Hotel Management

Job description

A luxury hotel group in Kuala Lumpur is seeking a Learning & Development Manager to assess training needs and develop training programs. Responsibilities include conducting orientations, evaluating training effectiveness, and supporting colleague performance. The ideal candidate will possess a Bachelor’s Degree in Human Resources or related fields, have excellent communication skills, and a minimum of one year experience in a similar role. Malaysians and permanent residents are encouraged to apply.