Korean-Speaking Customer Success Specialist

Teleperformance; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading customer experience provider in Penang is seeking a fluent Korean-speaking Customer Success Specialist. You will provide high-quality support, respond to inquiries, and collaborate with teams to enhance customer satisfaction. Candidates should have at least 1 year of experience in customer service, strong problem-solving skills, and the ability to adapt to a fast-paced environment. This role offers a competitive salary and various benefits including health insurance and career development opportunities.

Benefits

Comprehensive health insurance coverage

Career development opportunities

Flexible work arrangements

Team-building activities

Qualifications

• Minimum 1 year of experience in a customer service or call centre role.
• Strong problem-solving and decision-making abilities.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Korean.
• Identify opportunities to improve customer satisfaction.
• Collaborate with teams for seamless customer experiences.

Skills

Fluency in Korean

Fluency in English

Interpersonal skills

Problem-solving skills

Teamwork

Tools

Customer Relationship Management (CRM) systems

Job description

A leading customer experience provider in Penang is seeking a fluent Korean-speaking Customer Success Specialist. You will provide high-quality support, respond to inquiries, and collaborate with teams to enhance customer satisfaction. Candidates should have at least 1 year of experience in customer service, strong problem-solving skills, and the ability to adapt to a fast-paced environment. This role offers a competitive salary and various benefits including health insurance and career development opportunities.