Key Account Manager (Mandarin Speaker)

SF INTERNATIONAL; Johor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A logistics solutions provider is seeking a Strategic Account Manager in Malaysia, Johor. The role involves managing key client relationships, conducting supply chain analyses, and driving revenue growth through business negotiations. Ideal candidates should have a bachelor's degree in logistics or a related field, alongside 3-5 years of experience in the logistics industry. The position offers an opportunity to work with a leading company in enhancing client satisfaction and expanding services.

Qualifications

• 3-5 years of experience in logistics or supply chain.
• Successful experience in customer-oriented roles.
• In-depth understanding of logistics operations.

Responsibilities

• Manage key client relationships and ensure service delivery.
• Conduct analysis to identify supply chain inefficiencies.
• Drive revenue growth through upselling and cross-selling.

Skills

Client relationship management

Problem-solving

Business negotiation

Logistics knowledge

Education

Bachelor's degree in logistics or related field

Job description

Job Description

Strategic Account Management

• Manage a range of key clients, building and maintaining strong, multi-layered relationships internally, ensuring understanding of client needs, and ensuring service delivery meets or exceeds expectations.
• Proactively manage and resolve any service upgrade issues, ensuring timely and effective communication with clients.

Solution Design and Consulting

• Conduct in-depth analysis of clients' supply chains to identify pain points, inefficiencies, and improvement opportunities.
• Collaborate with internal teams (operations, freight, warehousing, customs, and IT) to build comprehensive and cost-effective logistics solutions.

Business Growth and Performance

• Drive revenue and profit growth for the client portfolio through upselling and cross-selling related products.
• Lead business negotiations for contract renewals, new service agreements, and price reviews.

Qualifications and Experience

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• At least 3-5 years of experience in the logistics or supply chain industry.
• Possess successful experience in customer-oriented roles (e.g., key account manager, business development, or commercial roles), with a proven track record of managing and expanding large, complex clients.
• In-depth understanding the logistics landscape, including freight forwarding, contract logistics, customs regulations, and transportation networks.
• Experience in designing and selling integrated logistics solutions is preferred.