Key Account Manager

CTOS; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading credit reporting firm in Malaysia seeks a proactive Key Account Manager to build strategic partnerships. The role involves driving sales growth through account penetration, upselling, and enhancing the customer experience. Ideal candidates have a Bachelor’s degree and over 5 years of experience in account or relationship management. Strong communication and problem-solving skills are essential. Be part of a dynamic team and help clients make sound credit decisions.

Qualifications

• 5+ years of experience in key account management, relationship management, or B2B sales.
• Experience in financial services, credit reporting, fintech, or data-driven industries is an advantage.

Responsibilities

• Develop an intimate understanding of the client’s business to identify new opportunities.
• Analyze usage patterns and proactively identify new opportunities.
• Identify and engage key stakeholders within the client organization.
• Manage and enhance relationships at all levels within the client organization.
• Provide strategic feedback for product enhancements.

Skills

Strong relationship management and communication skills

Good commercial acumen

Strong coordination and stakeholder management skills

Problem-solving mindset

Ability to work independently

Education

Bachelor’s degree in Business, Marketing, Finance, or a related field

Job description

CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.

Are you a relationship-driven sales professional who thrives on creating long-term customer value?

We are looking for a proactive and results-oriented Key Account Manager to build and grow strategic partnerships with key accounts by delivering value-driven solutions that meet and exceed customer expectations.

In this role, you will drive sales growth through new account penetration and upselling to existing clients, while working closely with internal teams to enhance the overall customer experience. If you excel at stakeholder management, enjoy a hands-on approach, and perform well in fast-paced environments, we’d love to hear from you.

Here’s How You Will Add Value:

• Develop an intimate understanding of the client’s business with a view to identifying/ pursuing new business opportunities across the organization
• Analyze usage patterns and proactively identify new opportunities to further develop the account
• Identify and engage key stakeholders within the client organization
• Builds/ manages/ enhances relationships at all levels across the client organization
• Works closely with internal product team(s) to identify/ build innovative solutions within existing solution portfolio
• Provides strategic feedback so as to enable ongoing enhancements of existing products/ development of new solutions
• Formulating/ maintaining Account Plans which includes key components such as overall AC strategy, business outlook, relationship plan/ matrix, and key activities/ actions, etc
• Monthly financial reporting of business outlook
• Manage/ coordinate activities with post-sale support teams to resolve outstanding customer issues

What you’ll need to succeed:

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.

Work Experience

• 5 + years of experience in key account management, relationship management, or B2B sales.
• Experience in financial services, credit reporting, fintech, or data-driven industries is an advantage.

Skills & Competencies

• Strong relationship management and communication skills
• Good commercial acumen with ability to identify growth opportunities
• Strong coordination and stakeholder management skills
• Problem-solving mindset with ability to manage client issues effectively
• Ability to work independently and manage multiple accounts