Key Account Manager

L'Oréal; Johor Bahru; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global beauty company is looking for an experienced Key Account Manager in Johor Bahru, Malaysia. The candidate must have a strong background in account management, with 5–10 years of experience in sales or related fields. Responsibilities include building business plans, achieving key account results, and collaborating closely with various departments. The ideal candidate holds a Bachelor's degree in Business Administration or Marketing, and proficiency in tools like Microsoft Office and data analytics is essential.

Qualifications

• Minimum 5–10 years of experience in account management, sales, or a related field.
• Experience managing key accounts (preferred).
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Master’s degree or relevant certifications are a plus.
• Proficiency in Microsoft Office, e-commerce platforms, project management tools, and data analytics software.

Responsibilities

• Build the joint business plan with the account(s) under the guidance of the Channel Lead.
• Build accurate forecasts and achieve account results: turnover, market share, profit.
• Prepare and lead account negotiations, escalating when relevant.
• Act as the account expert to feed a salon-centric planning process.
• Develop retail-specific plans and build compelling stories to secure retailer buy-in.
• Build deep customer insight and a strong network with key retailer stakeholders.
• Collaborate closely with Supply, Category Management, Finance, and Marketing.
• Connect account stakeholders with L’Oréal counterparts to ensure consistent messaging.

Job description

Who is L’Oréal?

L’Oréal is the world's largest and most profitable beauty company, present in over 150 countries. With more than 35 international brands, L’Oréal has a legacy of 100 years of innovation and a mission to provide the best cosmetics to people worldwide.

Why join us?

As the world's #1 beauty company, L’Oréal empowers people to take risks, think outside the box, and leave their mark. You will have fast-track careers, early responsibilities, and a learning environment that stretches your potential.

What will you do?

As a Key Account Manager (KAM), you will be an influential negotiator, strategic planner, and insightful analyst who champions the brand’s vision and drives beauty that moves the world.

• Under the guidance of the Channel Lead, build the joint business plan with the account(s).
• Build accurate forecasts and achieve account results: turnover, market share, profit.
• Prepare and lead account negotiations, escalating when relevant.
• Act as the account expert to feed a salon-centric planning process.
• Develop retail-specific plans and build compelling stories to secure retailer buy‑in.
• Build deep customer insight and a strong network with key retailer stakeholders.
• Collaborate closely with Supply, Category Management, Finance, and Marketing.
• Connect account stakeholders with L’Oréal counterparts to ensure consistent messaging.

Who are we looking for?

• Minimum 5–10 years of experience in account management, sales, or a related field.
• Experience managing key accounts (preferred).
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Master’s degree or relevant certifications are a plus.
• Proficiency in Microsoft Office, e‑commerce platforms, project management tools, and data analytics software.

L’Oréal is committed to building a diverse environment and is proud to be an equal‑opportunity employer. L’Oréal prohibits discrimination against any employee or applicant for employment because of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other characteristic protected by law.