Junior Technical Support Assistant

MetaQuotes; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a Junior Technical Support Assistant to provide technical support through various channels including tickets and phone calls. The ideal candidate will have a Bachelor's or Master's degree in a relevant field, be fluent in English, and possess strong attention to detail. The role includes managing client queries and participating in intensive training. Attractive remuneration and benefits package offered to successful candidates.

Benefits

Attractive remuneration

Benefits package

Qualifications

• High level of computer literacy with excellent knowledge of software for working on the Internet.
• Ability to learn fast and participate in intensive training.
• Strong moral and ethical character.

Responsibilities

• Monitor and reply to incoming technical support tickets, chats, and FAQs.
• Manage and distribute incoming queries from clients and users.
• Provide customer support by phone.

Skills

Fluency in English

Attention to detail

Teamwork

Clear explanation ability

Education

Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field

Preference for candidates with a Computer Science degree

Tools

Software for working on the Internet

Job description

Junior Technical Support Assistant (fluent English language required)

Monitor and reply to incoming technical support tickets, chats, and frequently asked questions

Manage and distribute incoming queries from clients and users

Provide customer support by phone

Assist with internal departmental workload as needed

Requirements

Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field

High level of computer literacy with excellent knowledge of software for working on the Internet

Fluency in English is mandatory;

Additional Asian language (Japanese, Korean, Thai , etc) is a big plus

Ability to work effectively as part of a team

Availability to work in shifts

Strong moral and ethical character

Ability to provide clear explanations with sound reasoning

Ability to learn fast - the chosen candidate will participate in intensive training and will have to support continuous knowledge updates

Great attention to detail

Additional requirements (considered as an advantage)

Knowledge of trading platforms and experience in financial markets

Prior experience in technical customer support

Preference for candidates with a Computer Science degree

Attractive payment conditions and benefits package will be offered to successful candidates. Send us your CV!

Attractive remuneration and benefits package will be offered to successful candidate.

Send us your CV: https://www.metaquotes.net/en/company/vacancies/junior-support-malaysia