Junior Service Engineer

TECHSTREAM SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic technology solutions provider in Kuala Lumpur is looking for an experienced professional to engage with clients, focusing on technical expertise and relationship management. Responsibilities include understanding client needs, preparing sales proposals, and providing ongoing support. If you are proficient in negotiating contracts and ensuring customer satisfaction, this role offers a great opportunity to impact the technology use in client operations.

Responsibilities

• Discuss and understand a client's technical requirements and operational challenges.
• Help prepare sales proposals, quotes, and respond to requests for information.
• Negotiate contracts and manage client relationships to ensure satisfaction.

Job description

1. Technical expertise and client consultation:

Discuss and understand a client's technical requirements and operational challenges.

Explain product solutions in a way that is clear and accessible to clients, highlighting the technical benefits and features and how it helps resolves customer’s operational challenges and pain points.

2. Customer relationship management:

Develop and maintain strong relationships with clients, understanding their needs and proposing tailored solutions offered by our Overseas Principals/Partners.

Help prepare sales proposals, quotes, and respond to requests for information.

Develop and deliver technical presentations and product demonstrations.

Negotiate contracts and manage client relationships to ensure satisfaction.

Provide technical support to existing clients to help them solve problems with installed equipment or delivered product solutions.

Ensure the client receives the correct products and that they are happy with their purchase and its performance.