Junior IT Executive

PST Travel Services; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A travel service company in Kuala Lumpur is looking for a Junior IT Executive to support daily IT operations. The role involves troubleshooting hardware and software issues, assisting with network problems, and managing user accounts. Candidates should have at least 1 year of experience in IT support or be recent graduates with relevant education. Willingness to provide after-hours support is expected. This position offers a dynamic work environment where candidates can grow their technical skills.

Qualifications

• At least 1 year of experience in IT support, including hardware, software, and email systems.
• Fresh graduates are welcome to apply.
• A Diploma or Degree in Information Technology, Computer Science or related field.

Responsibilities

• Provide first level support for hardware issues, including desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve software problems related to operating systems and business applications.
• Assist in the setup, configuration, and maintenance of IT Equipment.
• Manage user accounts, permissions, and access rights.
• Support users with email related issues.

Skills

Hardware support

Software troubleshooting

Email systems configuration

Network troubleshooting

IT documentation

Education

Diploma or Degree in Information Technology

Tools

M365

Ticketing systems

Job description

The Junior IT Executive is responsible for assisting the IT Department with daily support issues reported by internal users. This includes resolving hardware, and other technical challenges faced by users.

Daily IT Support

Provide first level support for hardware issues, including desktops, laptops, printers and other peripherals.

Troubleshooting and resolve software problems related to operating system, business applications, and MS365.

Assist in the setup, configuration and maintenance of IT Equipment.

Managing user accounts, permissions, and access rights in line with company policies.

Support users with email related issues, including configuration, troubleshooting, and maintenance of M365 accounts.

Ensure proper functioning of email services.

Assist with network troubleshooting and support including Wi‑Fi, VPN and network related issues.

Provide technical support for video conferencing system, including setup and troubleshooting.

Stay update on the latest IT and technologies to provide informed support and recommendations.

Documentation and Reporting

Maintain detailed documentation of IT assets, configurations, and support activities.

Assist in the preparation of reports on IT system performance, issues, and resolutions.

IT Ticketing System

Maintain and update the IT ticketing system to track technical support requests and resolutions. Ensure all daily technical support status updates are accurately recorded in the system. Generate reports from the ticketing system to identify trends and areas for improvement.

What We are Expecting

Experience

• At least 1 year of experience in IT support, including hardware, software and email systems like M365 & AD.
• Fresh graduates are welcome to apply.

Education

• A Diploma or Degree in Information Technology, Computer Science or a related field.

Availability

• Required to provide support on after office hours, weekends or public holidays when needed and willingness to take on any other ad hoc tasks as assigned.