Junior Helpdesk

JK Tech Systems Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading tech solutions company in Malaysia is looking for a Technical Support Representative. The role involves providing first-level technical support through various channels, troubleshooting hardware and software issues, and educating users on IT best practices. The ideal candidate should possess strong communication skills, a basic understanding of computer systems, and a willingness to learn. Optional CompTIA A+ certification is beneficial. This position offers a chance to grow within a collaborative and supportive team.

Qualifications

• Basic understanding of computer systems, hardware, and troubleshooting.
• Familiarity with Windows/Mac operating systems and common office applications.
• Ability to follow procedures and work in a team environment.

Responsibilities

• Provide first-level technical support via phone, email, chat, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Educate users on basic IT procedures and best practices.

Skills

Basic understanding of computer systems

Strong communication skills

Customer service skills

Education

CompTIA A+ or similar IT certification

Job description

Key Responsibilities

• Provide first-level technical support via phone, email, chat, or ticketing system

• Troubleshoot and resolve basic hardware, software, and network issues

• Install, configure, and maintain computers, printers, and peripheral devices

• Assist with user onboarding/offboarding and account setup

• Document all support interactions in the helpdesk ticketing system

• Escalate complex issues to senior IT staff when necessary

• Educate users on basic IT procedures and best practices

• Support routine system updates and maintenance

Qualifications

• Basic understanding of computer systems, hardware, and troubleshooting

• Familiarity with Windows/Mac operating systems and common office applications

• Strong communication and customer service skills

• Ability to follow procedures and work in a team environment

• Willingness to learn and take on new challenges

• Optional but beneficial: CompTIA A+ or similar IT certification

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