Junior Executive, Customer Service

Primechem Malaysia Sdn Bhd; Masai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A manufacturing company in Malaysia is seeking a Customer Relations Executive to manage sales orders and address customer inquiries. The ideal candidate should have at least 2 years of experience in customer service, possess relevant educational qualifications, and be fluent in Bahasa Malaysia, English, and Mandarin. Responsibilities include handling customer complaints, coordinating deliveries, and maintaining accurate records. A meticulous and service-oriented approach is essential for this role.

Qualifications

• Minimum 2 years’ experience in a manufacturing background.
• Good command of Bahasa Malaysia, English and Mandarin.
• Experience in handling customer inquiries.

Responsibilities

• Follow up sales/orders and provide information to customers.
• Handle customer complaints and delivery discrepancies.
• Coordinate with departments for smooth delivery schedules.

Skills

Customer relations

Interpersonal communication

Written communication

Data control

Team collaboration

Education

STPM/A Level/Pre-U, Diploma, Bachelor’s Degree

Job description

Follow up sales/orders with the respective salesperson and interact with customers to provide and process information in response to inquiries or requirements about products and services in a timely and efficient manner.

To be fully supported for salesperson to process the order received from customers.

Handling and feedback on customer’s complaints and delivery discrepancies.

Coordination – Liaise with inter-department to ensure the smooth running of delivery schedule to fulfil customer’s requirements.

Company Assets – Monitoring & tally internal records with customers for company assets (IBC, Drum & others).

Reporting – Database key in on time & no error.

Other ad-hoc duties perform other ad-hoc duties as assigned by HOD/ management with no error & within the timeline.

What we’re looking for:

• Possess at least STPM/“A” Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field.
• Junior Executive specializes in customer relations/services with at least 2 years’ experience in a manufacturing background.
• Experience in handling customer inquiries regarding the company’s product information/specifications.
• Good command of Bahasa Malaysia, English and Mandarin.
• Excellent interpersonal verbal & written communication, and listening skills.
• Team player & able to work independently with minimum supervision.
• Experience in data and documentation control such as Sales Order, delivery schedules, etc.
• Experience candidate in chemical industries is an advantage.
• Meticulous and service oriented with prioritize multiple tasks in supports to the project and demands.

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