Junior Account Executive & Operation (Mandarin Speaker)

Wiki Labs Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service company located in Kuala Lumpur is seeking an Account Management Associate to assist in managing client accounts, primarily for Mandarin-speaking clients. The role requires a Bachelor's degree in Finance or related fields, fluency in Mandarin, and strong communication skills. Responsibilities include client account management, financial report preparation, and issue resolution. Benefits include annual leave, health insurance, and EPF contributions.

Benefits

Annual Leave

Health Insurance

Medical Leave

EPF

SOCSO

Qualifications

• Entry-level position; fresh graduates are encouraged to apply.
• Fluency in English, Bahasa Malaysia, and Mandarin is mandatory.
• Strong negotiation skills to achieve mutually beneficial outcomes.

Responsibilities

• Assist in managing client accounts and serving as the primary point of contact.
• Support the preparation of financial reports adhering to accounting standards.
• Facilitate communication with Mandarin-speaking clients, translating as needed.

Skills

Communication skills

Fluency in Mandarin

Teamwork

Time management

Education

Bachelor's Degree in Finance, Accounting, Business Administration or related field

Job description

Requirements

• Possess a Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.
• Entry-level position; fresh graduates are encouraged to apply.
• Fluency in English, Bahasa Malaysia, and Mandarin (both written and spoken) is mandatory to effectively communicate with Mandarin‑speaking clients and stakeholders.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Demonstrated ability to manage accounts and ensure client satisfaction.
• Basic understanding of financial principles and accounting practices.
• Proficiency in negotiation to achieve mutually beneficial outcomes.
• Willingness to work on‑site in Kuala Lumpur.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Excellent organizational and time‑management skills to handle multiple tasks and meet deadlines.

Responsibilities

• Assist in managing client accounts, serving as a primary point of contact for day‑to‑day inquiries and requests.
• Support the preparation of financial reports, ensuring accuracy and adherence to accounting standards.
• Facilitate communication between the company and Mandarin‑speaking clients, translating documents and conversations as needed.
• Assist in negotiating contract terms and pricing with clients, aiming to achieve mutually beneficial agreements.
• Maintain accurate records of client interactions, transactions, and account statuses within the company's CRM system.
• Collaborate with internal teams to ensure timely and effective delivery of IT solutions to clients.
• Support the development and implementation of account management strategies to enhance client satisfaction and retention.
• Assist in resolving client issues and complaints, escalating complex matters to senior team members as necessary.
• Provide administrative support to the account management and operations teams, including scheduling meetings, preparing presentations, and managing correspondence.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO