Jira & Confluence Administrator

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is looking for a Jira & Confluence Administrator. The ideal candidate will have 3-5 years of experience in JIRA and Confluence administration, with strong skills in documentation and stakeholder management. Responsibilities include configuring and maintaining JIRA projects and Confluence spaces, creating documentation, and providing training to users. Familiarity with Agile methodologies is a plus. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• Minimum 3~5 years of hands-on experience with JIRA and Confluence administration.
• Strong understanding of JIRA workflows, schemes, boards, and automation features.
• Expertise in managing and structuring Confluence spaces and documentation.

Responsibilities

• Configure and maintain JIRA projects, boards, workflows, permissions, and schemes.
• Set up and manage Confluence spaces, templates, and permissions.
• Build and generate customized JIRA dashboards and reports.
• Create clear, user-friendly documentation and training materials.

Skills

JIRA administration

Confluence administration

Documentation creation

Stakeholder management

Agile methodologies

Job description

About the job Jira & Confluence Administrator

Job Responsibilities:

JIRA Administration

• Configure and maintain JIRA projects, boards, workflows, permissions, and schemes.
• Create and manage custom fields, screens, and automation rules aligned with business needs.

Confluence Administration

• Set up and manage Confluence spaces, templates, and permissions.
• Ensure seamless integration between JIRA and Confluence to support effective collaboration.

Reporting & Analytics

• Build and generate customized JIRA dashboards and reports.
• Develop Confluence-based reporting pages for project and governance visibility.
• Recommend improvements to optimize tool usage and reporting workflows.

Documentation & Training

• Create clear, user-friendly documentation, templates, and training materials.
• Conduct workshops, onboarding sessions, and training for JIRA and Confluence users.
• Stay updated on the latest Atlassian product features and apply relevant updates.
• Identify opportunities for automation and workflow optimization.
• Provide guidance on best practices for maximizing tool efficiency.

Job Requirements:

• Minimum 3~5 years of hands-on experience with JIRA and Confluence administration.
• Strong understanding of JIRA workflows, schemes, boards, and automation features.
• Expertise in managing and structuring Confluence spaces and documentation.
• Experience working with JIRA Cloud environments.
• Strong ability to create clear, concise, and user-friendly documentation.
• Excellent communication and stakeholder management skills.

Nice-to-Have

• Familiarity with Agile methodologies (Scrum, Kanban) and ITIL processes.