Japanese-Speaking Technical Support Specialist

National Instruments; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Penang, Malaysia is seeking a Technical Support Representative who is fluent in Japanese and English. You will handle technical support requests, resolve customer issues, and contribute to self-service knowledge articles. The ideal candidate should have a bachelor's degree or at least one year of relevant experience as well as strong skills in problem-solving and customer service. The role offers a supportive environment focused on continuous career development and employee well-being.

Benefits

Flexible time off

Paid parental leave

Various medical insurance plans

Qualifications

• Bachelor’s degree or relevant work experience in Technical Support.
• Fluent in Japanese and English, both oral and written.
• Familiarity with electronic circuit design and basic electronic instrumentation.

Responsibilities

• Handle inbound technical support requests via Phone, Email, and Web.
• Resolves customer issues during activation, installation, and maintenance.
• Document knowledge for self-service resolution using KCS methodology.

Skills

Intermediate or advanced Japanese

Intermediate or advanced English

Problem-solving skills

Customer focus

Collaboration skills

Education

Bachelor’s degree in an engineering or science-related field

1+ year of experience in Technical Support

Tools

Knowledge-Centered Service (KCS)

Job description

A global technology company in Penang, Malaysia is seeking a Technical Support Representative who is fluent in Japanese and English. You will handle technical support requests, resolve customer issues, and contribute to self-service knowledge articles. The ideal candidate should have a bachelor's degree or at least one year of relevant experience as well as strong skills in problem-solving and customer service. The role offers a supportive environment focused on continuous career development and employee well-being.