Japanese-Speaking Customer Service Representative

Recruitify_HR; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur is looking for a Japanese-Speaking Customer Service Representative. The role involves providing excellent customer support and requires strong proficiency in Japanese. This position offers a competitive salary plus language allowance and opportunities for career growth in a dynamic team environment.

Benefits

Competitive salary

Attractive language allowance

Career growth opportunities

Training and development support

Dynamic multicultural team

Qualifications

• Fluent in Japanese (speaking, reading, writing).
• Ability to work independently and as part of a team.
• Excellent communication and problem-solving skills.
• Flexibility with work schedules.

Responsibilities

• Provide customer support through phone, email, and live chat.
• Handle inquiries, feedback, and complaints.
• Build strong customer relationships.
• Maintain accurate records of customer interactions.

Skills

Proficiency in Japanese

Problem-solving

Communication

Conflict-resolution

Education

Diploma/Degree or equivalent

Job description

Overview

Exciting Career Opportunity: Japanese-Speaking Customer Service Representative

Are you passionate about delivering excellent customer experiences and fluent in Japanese? Join our E-Commerce Customer Support team in Kuala Lumpur and be part of a fast-growing global project!

Location: G Tower, Kuala Lumpur

Salary Package: RM6,000 + RM1,000 language allowance

Openings: 3 positions

Work Hours: Shift-based, between 7am – 11pm

Start Date: 27th October 2025

Eligibility: Diploma/Degree holders or equivalent. Fresh graduates are welcome; customer service/call center experience is an advantage.

Malaysians with a JLPT N1 Certificate only

Responsibilities

• Provide top-notch customer support through phone, email, and live chat.
• Handle inquiries, feedback, and complaints with professionalism.
• Build strong customer relationships through clear and empathetic communication.
• Maintain accurate records and ensure excellent service delivery.

Qualifications

• Strong proficiency in Japanese (speaking, reading, and writing).
• Ability to work independently while being a strong team player.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Flexibility with work schedules (shift-based).

Why Join Us

• Competitive salary + attractive language allowance.
• Work with a leading e-commerce brand in an international environment.
• Career growth opportunities with training and development support.
• Be part of a dynamic, multicultural, and supportive team.