Japanese Speaking Customer Relation Executive

PEOPLE PROFILERS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local recruitment agency in Kuala Lumpur is seeking a Japanese Speaking Customer Relation Executive. This role involves providing support for Japanese members in medical services, interpreting, and handling hospital procedures. Ideal candidates must have strong Japanese language skills, good English and Malay, and a relevant diploma or degree. The position requires 24-hour standby shifts, with competitive benefits including medical insurance and allowances.

Benefits

Parking

Medical insurance

Health screening check-up

Medical fee allowance

Handphone allowance

Overtime allowance

Qualifications

• Must possess strong Japanese language skills, preferably JLPT N2 & above.
• Requires good proficiency in Japanese, English, and Malay.
• Candidate must have a minimum qualification of Diploma or higher.

Responsibilities

• Attend Japanese members at hospitals as an interpreter.
• Provide medical support including hospital procedures and insurance claims.
• Handle documents and data entry in Japanese & English.
• Support police reporting as an interpreter for accidents.
• Provide general administrative support and ad-hoc duties.
• Answer phone calls and handle email correspondence.
• Requires 24-hour standby shifts for emergency support.

Skills

Strong Japanese language skill

Good proficiency in Japanese, English and Malay

Education

Diploma or above in any field

Job description

Japanese Speaking Customer Relation Executive

Job Description

Job Description

Overview of responsibilities for a Japanese speaking customer relation executive in risk management, medical service communication and insurance.

Responsibilities

• Attend Japanese members at hospital as an interpreter for doctor consultations.
• Provide medical support to Japanese members including handling hospital procedures, insurance claims, etc.
• Provide police reporting support as interpreter for Japanese customers involved in car accidents.
• Handle documents and data entry into computer system in Japanese & English.
• Provide general administrative and operational support for assigned tasks.
• Answer phone calls, handle email correspondence and ad-hoc duties.
• This role requires 24-hour standby shifts, providing support during non-working hours and on weekends or public holidays by shift.

Qualifications

• Strong Japanese language skill is a must, preferably JLPT N2 & above.
• Good proficiency in Japanese, English and Malay.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any field.
• Willing to travel within Klang Valley.

Working Details

• Official Working Hours: 5 days a week (8:00 am - 5:00 pm)
• Expect Saturday as a working day, with two days off per week.
• Nature of business: Risk management, Medical service communication & Insurance agent.

Benefits

• Parking, Medical insurance, Health screening check-up, Medical fee and handphone allowance & overtime allowance

Application

Please send your updated CV to [e-mail] if the role is relevant to your experience.

Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.