Japanese-Speaking Client Onboarding Specialist

Citigroup Inc.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global financial services company is seeking a Client Onboarding Analyst in Kuala Lumpur, Malaysia. This role involves managing customer interactions, ensuring timely account openings, and maintaining high-quality service standards. Candidates should have 2-5 years of experience in documentation review and cash products, with strong communication skills in English and Japanese. A Bachelor's degree is required. Join a team dedicated to supporting client needs and driving innovations in financial services.

Qualifications

• 2-5 years of experience in documentation review, account maintenance and cash products preferred.
• Exceptional written and verbal communication skills.
• Ability to work in a structured, high volume and time sensitive environment.

Responsibilities

• Manage customer interaction, documentation issuance, review and system setups.
• Deliver superior customer service and resolve customer issues.
• Analyze complex issues with departmental impact.

Skills

Documentation review

Account maintenance

Interpersonal skills

Attention to detail

Proficient in Microsoft Office

English communication

Japanese speaking

Education

Bachelor’s degree or equivalent experience

Job description

A global financial services company is seeking a Client Onboarding Analyst in Kuala Lumpur, Malaysia. This role involves managing customer interactions, ensuring timely account openings, and maintaining high-quality service standards. Candidates should have 2-5 years of experience in documentation review and cash products, with strong communication skills in English and Japanese. A Bachelor's degree is required. Join a team dedicated to supporting client needs and driving innovations in financial services.