Customer Support Executive

Two95 International Inc.; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online shopping platform is seeking Japanese Customer Support Executives to join their team in Cyberjaya, Malaysia. This role involves handling customer queries through various channels in Japanese. Candidates should possess JLPT N1 certification or be native speakers. The position offers competitive salary and benefits, including relocation assistance for expatriates. Fresh graduates and experienced professionals are encouraged to apply. This is a full-time office-based role with rotational shifts.

Benefits

Salary: RM 8,000 – RM 9,000 basic

RM 500 transportation allowance

Shift allowance for afternoon shifts

Employment VISA & 1-way flight ticket reimbursement (for expats)

1-week hotel accommodation upon arrival (for expats)

Comprehensive medical benefits for self & family

Maternity & paternity leave, annual leave, medical leave

Optical & dental coverage

Qualifications

• JLPT N1 certification OR Native Japanese speaker is required.
• Open to all nationalities with visa sponsorship.
• Fresh graduates and experienced professionals are welcomed.

Responsibilities

• Handle customer queries via chat, email, and calls in Japanese.
• Provide solutions related to online shopping experiences.
• Ensure high-quality communication with customers.

Skills

Customer service skills

Fluent Japanese

Problem-solving

Job description

Overview

We’re Hiring: Japanese Customer Support Executives

Location: Cyberjaya, Malaysia

Employment Type: Full-time, Office-based

Industry: Online Shopping Platform

Responsibilities

• Handle customer queries via chat, email, and calls in Japanese (English not required)
• Provide solutions and support related to online shopping experiences
• Ensure high-quality and professional communication with customers
• Work in rotational shifts to support global customers

Qualifications

• JLPT N1 certification OR Native Japanese speaker
• Open to all nationalities (visa sponsorship available)
• Fresh graduates & experienced customer service professionals are welcome
• Willingness to relocate to Malaysia

Benefits

• Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)
• RM 500 transportation allowance
• Shift allowance for afternoon shifts
• Employment VISA & 1-way flight ticket reimbursement (for expats)
• 1-week hotel accommodation upon arrival (for expats)
• Comprehensive medical benefits (in-patient & out-patient for self & family)
• Maternity & paternity leave, annual leave, medical leave as per labor law
• Optical & dental coverage