Italian-Speaking Tech Support Associate (L1) – Onsite

Tech Mahindra; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support company in Kuala Lumpur is seeking an Associate Technical Support (L1) who speaks Italian. The successful candidate will diagnose and resolve hardware, software, and network-related incidents in a customer-focused environment. A degree in Italian Language and Linguistics is required. This is an onsite position with shift work aligned with Italy's timezone. The ideal candidate should be customer-oriented, capable of handling multiple tasks, and meeting service desk metrics.

Qualifications

• Degree or equivalent/fresh graduate with Italian Language and Linguistics.
• Ability to read and speak Italian.
• Complete training and pass a background check.

Responsibilities

• Responds to and diagnoses hardware, software, and network incidents.
• Prioritize and resolve customer issues in a timely manner.
• Update customers on ticket status and resolutions.

Skills

Fluent in Italian

Customer service skills

Problem-solving

Education

Degree or equivalent in Italian Language and Linguistics

Job description

A leading IT support company in Kuala Lumpur is seeking an Associate Technical Support (L1) who speaks Italian. The successful candidate will diagnose and resolve hardware, software, and network-related incidents in a customer-focused environment. A degree in Italian Language and Linguistics is required. This is an onsite position with shift work aligned with Italy's timezone. The ideal candidate should be customer-oriented, capable of handling multiple tasks, and meeting service desk metrics.