Italian-speaking QA Analyst – Hybrid (Kraków/Wrocław)

Teleperformance; Kuala Lumpur; Hybrid; MYR 122,000 - 184,000; Full time

Job summary

A leading customer service provider is looking for a Junior Quality Analyst fluent in Italian and English, responsible for ensuring quality metrics, conducting reviews, and working collaboratively with a QA team. This hybrid position offers opportunities for personal growth and development in a supportive environment. Ideal candidates will have strong analytical and communication skills, along with a proactive approach to problem-solving. Join our multinational team and contribute to enhancing client satisfaction through quality standards.

Benefits

Employment contract

Onboarding and training

Access to MyBenefit platform

Qualifications

• Fluency in Italian and English is essential.
• Experience with Google Ads preferred.
• Strong attention to detail and communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Conduct quality reviews and provide feedback to agents.
• Analyze quality errors and suggest improvements.
• Participate in daily team huddles and calibration exercises.
• Report bugs and track resolution.

Skills

Fluency in Italian

Fluency in English

Knowledge of Google Ads

Excellent communication skills

Attention to detail

Analytical skills

Organizational skills

Job description

A leading customer service provider is looking for a Junior Quality Analyst fluent in Italian and English, responsible for ensuring quality metrics, conducting reviews, and working collaboratively with a QA team. This hybrid position offers opportunities for personal growth and development in a supportive environment. Ideal candidates will have strong analytical and communication skills, along with a proactive approach to problem-solving. Join our multinational team and contribute to enhancing client satisfaction through quality standards.