Italian-Speaking Customer Support Specialist (9-Month Contract)

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global support services company in George Town is seeking a Customer Support Specialist fluent in English and Italian to provide first-line support. This role involves managing B2B inquiries, collaborating with internal teams, and ensuring excellent customer service in a fast-paced environment. Ideal candidates will have 1-2 years of experience and possess strong communication and problem-solving skills. The position offers a 9-month renewable contract.

Qualifications

• Minimum 1–2 years of experience in customer service or helpdesk preferred.
• Proficient in English and Italian (both written and verbal).
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams for timely responses.

Skills

Customer service

Communication skills

Problem-solving

B2B experience

Multicultural environment

Job description

A global support services company in George Town is seeking a Customer Support Specialist fluent in English and Italian to provide first-line support. This role involves managing B2B inquiries, collaborating with internal teams, and ensuring excellent customer service in a fast-paced environment. Ideal candidates will have 1-2 years of experience and possess strong communication and problem-solving skills. The position offers a 9-month renewable contract.