IT Technician

C.T.Technology (Pg) Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech support company based in Penang is looking for an IT Support Technician to handle installation and troubleshooting of IT systems and networks. The ideal candidate has a diploma in IT and 1-3 years experience in IT support. Responsibilities include providing technical support, maintaining servers, and performing on-site maintenance. Benefits include transportation, medical claims, and training opportunities. A stable work environment and opportunities for growth make this a compelling role.

Benefits

Transport provided to customer locations

EPF & SOCSO contributions

Medical claim

On-the-job training

Stable working environment

Qualifications

• Minimum 1–3 years of experience in IT support or networking.
• Knowledge in software installation and troubleshooting.

Responsibilities

• Install, configure, and troubleshoot IT systems and network devices.
• Provide technical support to end users on hardware and software.
• Maintain Windows Server, user accounts, and file sharing.

Skills

Knowledge of networking including LAN, WAN, Wi-Fi

Experience with printer sharing

Self-motivated

Basic network troubleshooting

Education

Diploma or Certificate in Information Technology or related field

Tools

Windows Server

Hardware firewall (e.g. Sophos, MikroTik, FortiGate)

Job description

Qualifications

• Diploma or Certificate in Information Technology, Computer Science, Networking, or related field
• Minimum 1–3 years of working experience in IT support, networking, or system installation
• Knowledge of networking including LAN, WAN, Wi-Fi, IP addressing, and basic network troubleshooting
• Experience with printer sharing, Windows OS, and basic Windows Server administration
• Familiar with hardware firewall configuration (e.g. Sophos, MikroTik, FortiGate, pfSense or equivalent)
• Knowledge of software installation, configuration, and troubleshooting
• Self-motivated, responsible, and willing to learn

Responsibilities

• Install, configure, and troubleshoot IT systems, network devices, servers, and peripherals
• Provide technical support to end users covering hardware, software, networking, and printer-related issues
• Configure and maintain Windows Server, user accounts, file sharing, and printer sharing
• Assist in hardware firewall setup, basic security rules, and network access control
• Perform LAN cabling, patching, testing, and network troubleshooting
• Install and support CCTV systems, access control systems, smart boards, LED displays, and digital signage
• Conduct system testing, configuration, and commissioning
• Prepare and submit service reports after task completion
• Perform on-site maintenance and support when required
• Work closely with project supervisors and sales teams
• Ensure installations and support work are completed safely, professionally, and on schedule
• Participate in scheduled on-call rotation if required

Benefits

• Transport provided to customer locations
• EPF & SOCSO contributions
• Medical claim
• On-the-job training and career development opportunities
• Stable working environment

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