IT Technician

C.T.Technology (Pg) Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Penang is seeking an IT Support Technician responsible for installing and troubleshooting IT systems, network devices, and providing technical support to end users. The ideal candidate should have a diploma in IT or a related field, with 1–3 years of experience in IT support. Benefits include transportation to customer locations, EPF & SOCSO contributions, medical claims, and opportunities for career development.

Benefits

Transport provided to customer locations

EPF & SOCSO contributions

Medical claim

On-the-job training

Stable working environment

Qualifications

• Minimum 1–3 years of working experience in IT support or networking.
• Knowledge of LAN, WAN, Wi-Fi, and IP addressing.

Responsibilities

• Install, configure, and troubleshoot IT systems and network devices.
• Provide technical support for hardware and software related issues.
• Assist in hardware firewall setup and basic security rules.

Skills

Network troubleshooting

Windows OS

CCTV systems installation

Self-motivation

Education

Diploma or Certificate in IT or related field

Tools

Windows Server

Network devices

Hardware firewalls (e.g. Sophos, MikroTik)

Job description

Requirement

• Diploma or Certificate in Information Technology, Computer Science, Networking, or related field
• Minimum 1–3 years of working experience in IT support, networking, or system installation
• Knowledge of networking including LAN, WAN, Wi‑Fi, IP addressing, and basic network troubleshooting
• Experience with printer sharing, Windows OS, and basic Windows Server administration
• Familiar with hardware firewall configuration (e.g. Sophos, MikroTik, FortiGate, pfSense or equivalent)
• Knowledge of software installation, configuration, and troubleshooting
• Self‑motivated, responsible, and willing to learn

Responsibility

• Install, configure, and troubleshoot IT systems, network devices, servers, and peripherals
• Provide technical support to end users covering hardware, software, networking, and printer‑related issues
• Configure and maintain Windows Server, user accounts, file sharing, and printer sharing
• Assist in hardware firewall setup, basic security rules, and network access control
• Perform LAN cabling, patching, testing, and network troubleshooting
• Install and support CCTV systems, access control systems, smart boards, LED displays, and digital signage
• Conduct system testing, configuration, and commissioning
• Prepare and submit service reports after task completion
• Perform on‑site maintenance and support when required
• Work closely with project supervisors and sales teams
• Ensure installations and support work are completed safely, professionally, and on schedule
• Participate in scheduled on‑call rotation if required

Benefits

• Transport provided to customer locations
• EPF & SOCSO contributions
• Medical claim
• On‑the‑job training and career development opportunities
• Stable working environment