IT Technical Support Executive(BAU) - IT Department

Popular Book Co. (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is seeking an operations support specialist to ensure smooth IT system operations and provide user support. The ideal candidate should possess a diploma or degree in Computer Science or related fields. Key responsibilities include managing daily IT operations, resolving support cases, and assisting in retail events. This role is perfect for someone eager to learn and grow in an IT environment.

Qualifications

• Positive attitude and eager to learn.
• Fundamental knowledge in IT infrastructure.
• Experience with helpdesk support is a plus.

Responsibilities

• Ensure day-to-day smooth operations of the systems assigned.
• Provide helpdesk supports to users and maintain support cases.
• Provide IT support to retail events.

Skills

IT infrastructure knowledge

User support

Data synchronization

Education

Diploma or equivalent in Computer Science/IT

Job description

Job Description

• Ensure day-to-day smooth operations of the systems assigned. (eg. NAV, PDA, Network, Server)
• Ensure completeness of data synchronization between systems. (eg. HQ and outlets’ POS and store)
• Provide helpdesk supports to users (eg. POS, PC/NB, Printer, Network, IT related systems, Server)
• Maintain and log all support cases. Follow up with users, provide feedback and see problems through to resolution.
• Provide IT related support to retail events (eg. expo/atrium fair, Bookfest, Annual Order)

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Positive attitude and eager to learn.
• Fundamental knowledge in IT infrastructure