IT Technical Support Analyst

Symmetry Medical Malaysia; Bayan Lepas; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Bayan Lepas is looking for an IT Technical Support Analyst. In this role, you will provide technical support for hardware, software, and networking issues. Responsibilities include configuring IT hardware, managing user accounts, and ensuring system security. Candidates should have a degree in Computer Studies and a minimum of 2 years experience in IT support. Key personal attributes include strong organizational and communication skills, problem-solving ability, and flexibility to adapt to changes.

Qualifications

• Minimum 2 years of experience in a similar IT support role.
• Various computer certifications preferred.

Responsibilities

• Provide Level-1 helpdesk support for hardware, software, and network issues.
• Configure, deploy, and support IT hardware.
• Maintain and troubleshoot network infrastructure and servers.
• Perform backups and ensure system security.

Skills

Computer hardware and setup

ServiceDesk operations

Operating systems (Windows, Server)

Software applications (MS-Office, VEEAM)

Customer focused environment

Problem solving and evaluation

Education

Degree in Computer Studies or related fields

Job description

The IT Technical Support Analyst provide technical support and assistance to customers, whether on the phone, via remote app, or in person. Their primary responsibility is to ensure a user’s overall satisfaction. This person will ensure computer related functions within the company are operating on a 24-hour basis, to provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies. The IT Technical Support Analyst will administer all computer systems, manufacturing integration, and data communication activities. Also, they will ensure that adequate internal controls are in place.

Principle Responsibilities

• Configure, deploy, and support laptops, desktops, peripherals, CCTV, door access, copier machines, label printers and other IT hardware.
• Provide Level-1 helpdesk support for hardware, software, network, VPN, and Microsoft 365 issues.
• Manage user onboarding/offboarding, Active Directory accounts, permissions, and email systems.
• Maintain and troubleshoot servers, LAN, switches, firewalls, internet services, and network infrastructure.
• Perform daily/weekly/monthly backups - Veeam, data recovery, and ensure system security and integrity.
• Maintain accurate IT asset and software inventory, and handle hardware/software procurement with vendors.
• Document solutions, collaborate on complex issues, and provide end-user training when required.

Qualification Requirements

Credentials/Experience:

• Degree in Computer Studies, Information Technology and/or various computer certifications.
• Minimum 2 years of experience in a similar IT support role

Knowledge, Skills, and Abilities:

• Computer hardware and setup
• ServiceDesk operations
• Operating systems such as Microsoft Windows, Server, and Hypervisors
• Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution
• Multi-factor authentication
• Scheduling work to achieve goals
• Customer focused environment
• Operating system management
• Data processing

Personal Attributes:

• Strong organizational skills
• Verbal and written communication and listening skills
• Problem solving and evaluation
• Process improvement
• Good communication skills & interpersonal skills
• Be flexible to adapt to changes in the marketplace
• Improve process of information flow
• Prioritize and multitask
• Keep current in changing work methods
• Maximize opportunities for the business
• Meet goals and objectives set for department