IT System & Support Engineer

Softinn; Malacca City; On-site; MYR 35,000 - 50,000; Full time

Job summary

A technology solutions company in Malaysia is seeking an IT System & Support Engineer to provide technical support via phone, email, and chat. The ideal candidate will have at least 1 year of experience in technical support, preferably in SaaS/software, and possess strong problem-solving skills. Excellent communication skills in both English and Bahasa Melayu are required, with additional knowledge in Figma and CRM systems preferred. This role is perfect for someone eager to enhance customer satisfaction and improve product offerings.

Qualifications

• At least 1 year of experience in technical support (SaaS/software preferred).
• Independent, collaborative, and adaptable in a fast-paced environment.

Responsibilities

• Provide tech support via phone, email, and chat.
• Troubleshoot and document support cases.
• Support customer feedback to improve products.

Skills

Strong problem-solving & analytical skills

Excellent communication skills in English

Excellent communication skills in Bahasa Melayu

Familiarity with ticketing systems

Customer-first mindset

Adaptable in a fast-paced environment

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Figma

HubSpot

Job description

🚀Are you passionate about solving problems, helping people, and working with SaaS products? We’re looking for an IT System & Support Engineer to join our team!

💡 Your Role

Provide tech support via phone, email, and chat, including troubleshooting and case documentation. Support with Figma, training, and customer feedback to improve our products.

🔍 What We’re Looking For

• 1. Bachelor’s degree in Computer Science, IT, or related field (preferred)
• 2. At least 1 year of experience in technical support (SaaS/software preferred
• 3. Strong problem-solving & analytical skills (algorithms foundation is a plus
• 4. Excellent communication skills in English & Bahasa Melayu (Mandarin is a bonus)
• 5. Familiarity with ticketing systems, CRM, and knowledge base tools
• A customer-first mindset and willingness to go the extra mile
• 6. Independent, collaborative, and adaptable in a fast-paced environment

✨ Bonus Points If You Have

• 1. Familiarity with Figma
• 2. Experience in the hotel industry
• 3. Knowledge of HubSpot
• 4. Video editing skills

📢 Ready to Elevate Your Career?

Do apply on our website : https://bit.ly/4n75LKL