IT Support Technician (Level 1)

Airdroitech; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic technology firm in Selangor, Malaysia, seeks a graduate for an IT support role. This position involves assisting employees via phone and email, providing first-level support for various technologies including Azure and Office 365. A strong focus on customer service and attention to detail is essential. The team is collaborative, and opportunities for professional growth are offered. Enjoy a competitive salary and a positive work-life balance without weekend shifts.

Benefits

Competitive salary

Work-life balance

Professional growth opportunities

Full training provided

Qualifications

• Solid understanding of basic IT principles.
• Experience with Microsoft technologies.
• Ability to manage user accounts in Active Directory.

Responsibilities

• Provide first-level support for Azure, Active Directory, and Windows.
• Respond to user requests via phone, email, and ticketing systems.
• Troubleshoot hardware and software issues.

Skills

Troubleshooting

Problem-solving

Communication

Attention to detail

Customer service

Tools

Office 365

Azure Active Directory

Windows 10 & 11

Job description

AirdroiTech is a Malaysian-based engineering and technology services company providing dedicated support to Polyaire Group, a leading HVAC manufacturer and distributor in Australia.

Our teams in Shah Alam work closely with Polyaire’s R&D, engineering, finance, and customer engagement divisions to deliver seamless operational and technical solutions.
We believe that employees are our customers — and that great systems begin with great people.

At AirdroiTech, precision, performance, and collaboration define how we work every day.

About the role

We now have an exciting opportunity for a graduate looking to take the first exciting step in their career, you'll play a crucial role in assisting our employees via phone, email, and remotely. This role would be supporting our daily operations and would ideally suit someone who enjoys working with others, has strong attention to detail and is proficient in troubleshooting and problem-solving!

Our team is supportive, friendly, and thrives on collaboration. The successful candidate will have a solid understanding of all basic IT principles and knowledge of business IT technologies including the Microsoft stack including Office 365, Azure Active Directory and managing virtual environments

What does my day to day look like?

Provide first-level support for issues relating to Azure, Active Directory, Windows 10 & 11, Office 365, and other relevant technologies.

Respond to user requests via phone, email, and ticketing systems in a timely and professional manner.

Troubleshoot hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals.

Support remote users and troubleshoot VPN, RDP, and remote desktop tools.

Use documentation and knowledge bases to resolve issues; escalate unresolved issues to the MSP partner or internal escalation points.

Maintain and update IT incident and request records within the ticketing system.

Assist with user account creation, password resets, and permissions management in Active Directory and Azure.

Support the deployment, configuration, and maintenance of devices and software.

Ensure adherence to IT security and data protection policies.

Participate in routine IT housekeeping tasks, such as patching, updates, and inventory tracking.

Maintain clear and concise documentation of procedures, issue resolutions, and system changes.

Communicate clearly with end users, providing updates and guidance in a non-technical manner.

Acquire IT assets and maintaining documentation and tracking.

Assist in maintaining the IT knowledge base.

What you will bring to the role:

Excellent organisational skills and attention to detail

High accuracy of data entry and data management.

Strong communication skills with a passion for customer service

Friendly and approachable with a can-do attitude

We offer a competitive salary.

Great work life balance – no weekend or shift work required

Opportunities for professional growth and development

Full training in all aspects of the business operations

Work with a great team in a supportive and collaborative work environment

If you’re excited to grow and learn and are passionate about working for a company who values its employees, then apply now!

At AirdroiTech, we design systems that empower people to perform at their best.
You’ll work with teams who value performance, precision, and progress.
We offer opportunities to learn, grow, and contribute to meaningful innovation projects that bridge Malaysia and Australia.

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