IT Support Technician

Rising Net Malaysia; Seberang Perai; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading IT support company in Penang is seeking a dedicated technical support professional. Responsibilities include providing assistance to clients and troubleshooting technical issues. Candidates should have a degree in IT or relevant experience, with strong communication and problem-solving skills. Fresh graduates are welcome to apply. Benefits include a central location, casual dress code, and personal development opportunities.

Benefits

Central location

Casual dress code

Free snacks / Happy hours

Personal leave

Personal development opportunities

Qualifications

• Bachelor's degree in IT or a related computer field OR significant experience in networking.
• Strong technical knowledge in IT, computer systems, and networking.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide technical assistance and support to our clients, addressing their inquiries and resolving technical issues.
• Troubleshoot and diagnose technical problems to find effective solutions.
• Process warranty claims and manage warranty-related inquiries.

Skills

Technical assistance

Problem-solving

Communication skills

Customer service

Education

Bachelor's degree in IT or related field

Job description

Responsibilities

• Provide technical assistance and support to our clients, addressing their inquiries and resolving technical issues.
• Troubleshoot and diagnose technical problems to find effective solutions.
• Process warranty claims and manage warranty-related inquiries.
• Collaborate with our team to ensure seamless technical support services.
• Stay up-to-date with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in IT or a related computer field OR significant experience in networking.
• Strong technical knowledge in IT, computer systems, and networking.
• Fresh graduates are encouraged to apply.
• Excellent problem-solving and communication skills.
• Customer-focused attitude with a dedication to delivering top-notch technical support.

Benefits

• Central location
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities