IT Support / System Administrator

Trust Recruit; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an IT Support professional in Kuala Lumpur, Malaysia. In this role, you will provide daily IT support, troubleshoot hardware issues, and assist with network and server maintenance. The ideal candidate should have a diploma or degree in IT, 4-5 years of experience in IT support, and strong communication skills. This position offers a dynamic work environment where you’ll manage IT assets and ensure user satisfaction while adhering to policies.

Qualifications

• 4 - 5 years experience in IT Support.
• Ability to install, configure, and secure Windows operating systems.
• Good understanding of PC hardware components and troubleshooting.

Responsibilities

• Provide day-to-day IT support to all staff.
• Troubleshoot PC and laptop hardware issues.
• Assist in monitoring and reporting backup status.
• Support and maintain file servers, NAS, and ERP access.

Skills

IT knowledge & skills

Good communication skills

Management skills

Troubleshooting PC hardware

Basic understanding of networking concepts

Education

Diploma or Degree in Information Technology, Computer Science, Information Systems

Job description

Working Hours: Monday to Friday, 8.00 am to 5.30 am

Responsibilities

• Provide day-to-day IT support to all staff.
• Troubleshoot PC and laptop hardware issues.
• Troubleshoot basic network issues (LAN, Wi-Fi, IP, printer sharing, internet access).
• Support and maintain file servers, NAS, and ERP access (user login, connectivity, mapping).
• Support office equipment such as printers, scanners, projectors, and meeting room devices.
• Perform routine IT housekeeping, including OS and software updates, and antivirus/endpoint checks.
• Assist in monitoring and reporting backup status (e.g. job success/failure).
• Handle user account tasks: new user setup, disable accounts, and password resets with proper approval.
• Maintain IT asset records (PCs, laptops, monitors, network devices, licenses, and accessories).
• Assist with basic firewall, router, and VPN configuration under supervision.
• Procurement of IT devices, equipment & accessories.
• Follow and implement IT policies, security guidelines, and documentation.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems.
• 4 - 5 years experience in IT Support.
• IT knowledge & skills.
• Good communication and management skills.
• Ability to install, configure, and secure Windows operating systems.
• Basic understanding of networking concepts (IP address, DNS, DHCP, gateway, subnet).
• Good understanding of PC hardware components and troubleshooting.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to ****@trustrecruit.com.my or please click on Apply Now and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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