IT Support Executive

Wesley Methodist School KL (Private); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A private educational institution in Kuala Lumpur is seeking an IT Support Executive to provide comprehensive helpdesk support. The role requires proficiency in troubleshooting hardware and software issues and maintaining the network infrastructure for teachers and staff. The ideal candidate will possess a Diploma in Computer Science/IT and strong problem-solving skills, along with experience in a similar technical support role. Commitment to service excellence and passion for education is essential.

Qualifications

• Proven experience in a similar role (e.g., IT Support Executive, IT Technician).
• Strong knowledge of computer hardware and Microsoft 365 administration.
• Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).

Responsibilities

• Provide comprehensive helpdesk support and technical solutions.
• Support a wide range of IT hardware.
• Install, configure, and troubleshoot Windows operating systems.
• Maintain internet connectivity and network infrastructure.
• Manage user accounts and permissions within Microsoft 365.

Skills

Troubleshooting IT issues

Customer service

Problem-solving

Communication

Detail-oriented

Education

Diploma in Computer Science / IT or equivalent

Tools

Microsoft Windows OS

Microsoft Office Suite

Active Directory

Job description

Provide comprehensive helpdesk support and technical solutions for teachers and staff, diagnosing and resolving hardware and software issues promptly to minimize downtime.

Provide helpdesk support and IT solutions for teachers and staff.

Support a wide range of IT hardware, including PCs, printers, switches, routers, firewalls, access points, projectors, CCTV, smart panels and NAS devices.

Install, configure, and troubleshoot Windows operating systems and software applications, including the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and the School Management System.

Maintain and support internet connectivity and network infrastructure to ensure reliable performance across all sites.

Oversee system backup and restore processes, ensuring data integrity and security.

Diagnose and resolve hardware and software issues promptly to minimize downtime.

Manage user accounts, permissions, email systems, and Microsoft 365 administration including timely deactivation of expired accounts as required by HR.

Maintain accurate inventory records of all IT hardware, software licenses, and assets.

Assist with procurement of IT equipment and software.

Document support activities, technical solutions, and standard operating procedures.

Collaborate with team members and external vendors to resolve complex IT issues.

Provide end-user training and guidance on IT systems and applications as needed.

Job and Person Specification

• 1. Possess minimum Diploma in Computer Science / Information Technology or equivalent.
• 2. Proven experience in a similar role (e.g., IT Support Executive, IT Technician).
• 3. Strong knowledge of computer hardware, Active Directory, and Microsoft 365 administration.
• 4. Proficient in Microsoft Windows OS and Office Suite, particularly Outlook.
• 5. Solid understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN).
• 6. Skilled in diagnosing and resolving a wide range of IT issues independently.
• 7. Strong problem-solving, communication, and organizational skills.
• 8. Detail-oriented, especially with respect to inventory tracking and documentation.
• 9. Customer-focused, with a strong commitment to service excellence.
• 10. Strong commitment and passion for education and concern for students’ welfare.
• 11. Self-motivated and responsible.
• 13. Ability to handle PC / Network / Server trouble shooting, basic IT related issues.
• 14. Knowledge of hardware, networking, security & surveillance and data entry.

Desirable Specification (Added advantage)

• Experience working in an education institute.

Safeguarding Commitment

Wesley Methodist School are committed to safeguarding and promoting the welfare and safety of our students and expects all staff members to share this commitment.