IT Support Executive

STARTEK; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company in Johor, Iskandar Puteri, is seeking an IT Support Specialist to monitor servers and assist users with technical issues. Responsibilities include maintaining IT asset inventory, performing basic troubleshooting, and ensuring completion of service requests. The ideal candidate will have a diploma in IT, 1–2 years of experience, and basic knowledge of operating systems and networking. This full-time position may require after-hours support for urgent issues.

Qualifications

• 1–2 years of experience in IT support or operations.
• Basic knowledge of operating systems (Windows), networking, and troubleshooting.
• Familiarity with common IT tools.

Responsibilities

• Monitor servers, networks, and applications for performance and uptime.
• Provide first-level technical support to employees.
• Support routine system updates, patches, and backups.

Skills

Strong problem-solving and analytical skills

Good communication and teamwork abilities

Willingness to learn and adapt to new technologies

Education

Diploma/Degree in Information Technology, Computer Science, or related field

Tools

Microsoft Office

Job description

Assist in monitoring servers, networks, and applications for performance and uptime.

Perform basic troubleshooting for hardware, software, and connectivity issues.

Ensure the completion of Service Requests based on the SLA.

User Assistance

Provide first-level technical support to employees.

Help with setting up user accounts, email configurations, and access permissions.

Provide assistance on user inquiries regarding technical matters involving PC support.

Maintenance

Support routine system updates, patches, and backups.

Assist in maintaining IT asset inventory.

Documentation

Record incidents, resolutions, and system changes accurately.

Prepare simple reports for IT operations activities.

Compliance

Follow IT security guidelines and ensure proper handling of company data.

Assist in implementing basic security measures.

Qualifications

Diploma/Degree in Information Technology, Computer Science, or related field.

1–2 years of experience in IT support or operations.

Basic knowledge of operating systems (Windows), networking, and troubleshooting.

Familiarity with Microsoft Office and common IT tools.

Skills

Strong problem-solving and analytical skills.

Good communication and teamwork abilities.

Willingness to learn and adapt to new technologies.

Work Conditions

Full-time position.

May require occasional after-hours/weekend support for urgent issues & planned activities.