IT Support Engineer — Hardware, Networking & Troubleshooting

Globetronics Technology Berhad; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company located in Bayan Lepas, Malaysia is looking for an IT Support Technician. The successful candidate will manage technical support tickets, serve as the first point of contact for users, and provide troubleshooting for hardware, software, and networking issues. Candidates should possess a diploma or degree in Computer Sciences or a related field, strong knowledge of Windows and Linux systems, and demonstrated analytical skills. Willingness to work after hours is essential to resolve urgent issues.

Qualifications

• Adapts well to emerging technologies and fast-paced environments.
• Strong interpersonal and communication skills.
• Experience in documenting and maintaining standard operating procedures.

Responsibilities

• Responding to technical support tickets and tracking their resolution.
• First point of contact for user issues concerning computer systems.
• Installing and deploying new hardware and software.

Skills

In-depth knowledge of computer hardware, software, and OS (Windows & Linux)

Hands‑on experience in Windows server administration

Basic knowledge in Linux server administration

Understanding of TCP/IP, IP addressing and LAN Technology

Strong analytical and troubleshooting skills

Education

Diploma or degree in Computer Sciences, Information Technology or a related field

Tools

Network devices configuration (Aruba, CISCO)

Job description

A leading technology company located in Bayan Lepas, Malaysia is looking for an IT Support Technician. The successful candidate will manage technical support tickets, serve as the first point of contact for users, and provide troubleshooting for hardware, software, and networking issues. Candidates should possess a diploma or degree in Computer Sciences or a related field, strong knowledge of Windows and Linux systems, and demonstrated analytical skills. Willingness to work after hours is essential to resolve urgent issues.