IT Support Engineer (1st/2nd Line)

IDEMIA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a dedicated IT Support Professional. In this role, you will address IT-related issues, support system installations, and manage communications with both internal and external customers. The ideal candidate will have experience in Level 1 and Level 2 IT support and a strong commitment to customer satisfaction. Join a diverse team dedicated to innovation and excellence in identity technologies.

Qualifications

• Experience in Level 1 and Level 2 IT support.
• Strong understanding of operating systems, software, and applications.
• Ability to manage IT assets and ensure compliance with standards.

Responsibilities

• Address IT-related issues and ensure customer satisfaction.
• Support installation and maintenance of IT systems.
• Manage communication and coordinate with technical teams.

Skills

IT support

Troubleshooting

Communication

Documentation

Customer Service

Security Compliance

Job description

A leading technology company in Kuala Lumpur is seeking a dedicated IT Support Professional. In this role, you will address IT-related issues, support system installations, and manage communications with both internal and external customers. The ideal candidate will have experience in Level 1 and Level 2 IT support and a strong commitment to customer satisfaction. Join a diverse team dedicated to innovation and excellence in identity technologies.