IT Support Engineer

Future D; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology services provider in Selangor is seeking a technical support specialist to assist customers with IT issues both remotely and on-site. The role requires strong communication skills, project management experience, and familiarity with servers, virtualization, and networking technologies. Candidates will gain a supportive environment with benefits such as allowances and monthly team activities. This position entails collaboration with internal teams and participation in on-call rotations for after-hours support.

Benefits

Allowance provided

Monthly fun activities with all teams

Supportive & friendly working environment

Qualifications

• Ability to work independently with minimal supervision.
• Experience in managing projects effectively.
• Demonstrated ability to collaborate and maintain a positive team attitude.

Responsibilities

• Provide technical support remotely or on-site.
• Work closely with internal teams to resolve issues.
• Participate in on-call rotation for after-hours support.
• Update ticketing system with incident statuses.
• Contribute to documentation for troubleshooting and support.
• Conduct User Acceptance Testing with customers.

Skills

Strong communication skills

Customer management skills

Troubleshooting skills

Problem-solving skills

Collaboration

Education

Diploma or Degree in IT-related field

Tools

Server management

Virtualization technologies

Storage systems

Networking technologies

Job description

Requirements

• Diploma or Degree in an IT‑T‑related field.
• Strong communication and customer management skills, with the ability to effectively articulate technical solutions and remedial action plans through both oral and written communication.
• Ability to work independently with minimal supervision, lead troubleshooting efforts, and manage projects effectively.
• Proven skills in troubleshooting, problem‑solving, and presenting technical information.
• Demonstrated ability to collaborate with others and maintain a positive team attitude.

Possess strong concept or experience with technology below:

• Strong understanding or experience in managing servers and virtualization technologies.
• Knowledge or experience with storage systems and backup solutions to maintain data integrity and availability.
• Familiarity with networking technologies, protocols, and infrastructure.

Responsibilities

• Providing technical support remotely or on‑site, assisting customers with issues or inquiries.
• Working closely with internal teams or the principal support team to ensure issues are resolved effectively.
• Participating in an on‑call rotation to support after‑hours issues, ensuring compliance with customer SLAs.
• Updating the ticketing system with the status of incidents, requests, and projects in a timely manner.
• Contributing to documentation efforts to maintain records, project documentation and knowledge bases for troubleshooting and support.
• Conduct project or implementation User Acceptance Testing (UAT) and commissioning with customers.

Benefits

• Allowance provided
• Monthly fun activities with all teams
• Supportive & friendly working environment