IT Support Associate — Remote & On‑Site Training

SCMS Business Advisory; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A tech support firm located in Puchong is seeking an IT Support Specialist to provide day-to-day IT support for office staff and technical assistance for clients. Responsibilities include troubleshooting hardware and software issues, setting up laptops and printers, and conducting training sessions on SQL Accounting software. The ideal candidate will have a diploma or degree in IT, strong problem-solving skills, and the ability to train clients. Benefits include a supportive working environment and performance bonuses.

Benefits

Training provided

Performance bonus

Friendly working environment

5-day work week

Medical and annual leave

Team-building events

Qualifications

• Strong troubleshooting and problem-solving skills in both hardware and software.
• Basic understanding of networking and remote access tools.
• Comfortable conducting client training sessions.

Responsibilities

• Provide day-to-day IT support to office staff.
• Set up and configure company laptops and printers.
• Document technical issues and solutions for internal reference.

Skills

Troubleshooting skills

Problem-solving skills

Interpersonal communication

Network understanding

Client training

Education

Diploma or Degree in IT or related field

Tools

SQL Accounting software

AnyDesk

UltraViewer

Job description

A tech support firm located in Puchong is seeking an IT Support Specialist to provide day-to-day IT support for office staff and technical assistance for clients. Responsibilities include troubleshooting hardware and software issues, setting up laptops and printers, and conducting training sessions on SQL Accounting software. The ideal candidate will have a diploma or degree in IT, strong problem-solving skills, and the ability to train clients. Benefits include a supportive working environment and performance bonuses.