IT Solution Support Engineer

Vanderlande; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading automation service provider is seeking an IT Solution Support Engineer in Kuala Lumpur, Malaysia. This role involves providing 2nd-level support, analyzing system performance, and troubleshooting various IT and logistical challenges. Ideal candidates will have a bachelor’s degree in a related field and relevant experience in IT or automation. Strong communication skills and a proactive attitude are essential. Willingness to travel and work flexible hours is required.

Qualifications

• 1 to 3 years of work experience in IT or logistical automation.
• Affinity with IT and Industrial Automation, and interest in logistics processes.
• Enthusiastic, result-driven professional.

Responsibilities

• Analyzing & reporting system performance and functional reports.
• Executing lifecycle of open tickets and communicating with stakeholders.
• Troubleshooting SCADA-related issues and maintaining management processes.

Skills

Linux commands

Oracle PL/SQL

Java

Python scripting

IT service management

Communication skills

Education

Bachelor's degree in computer science, electrical engineering, or related fields

Job description

Job Title: IT Solution Support Engineer

You are part of the Vanderlande Value Office team, providing 2nd-level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Malaysia.

Your profile

• You hold a bachelor’s degree in computer science, electrical engineering, or related fields.
• 1 to 3 years of work experience in an IT and/or logistical automation environment (preferable).
• Affinity with IT and Industrial Automation, and interest in logistics processes.
• Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Application Servers, Java code, and Python scripting is a pre-requisite.
• Preferably, you have a good understanding of IT service management practices (ITIL v3/v4).
• Enthusiastic, result-driven professional.
• Analytically strong and positively critical.
• Proactive, pragmatic, and hands-on attitude.
• Strong communication skills with a good command of the English language.
• Willing to travel up to 25% of the time.
• May have to work after hours and weekends as the operation runs 24/7.

Your responsibilities

• Analyzing & reporting system performance, undefined behavior, and functional reports, including specific flow situations.
• Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with stakeholders.
• Continuously monitoring the customer’s BHS environment.
• Helping identify problems and performing Root Cause Analysis in collaboration with other IT groups.
• Maintaining and supporting the Incident Management processes.
• Troubleshooting SCADA-related issues, including connections with OT/IT equipment, and performing restores.
• Troubleshooting middleware issues like application servers and Oracle database backup/restore/cleanup, and assessing health.
• Troubleshooting software components using logging, and applying simple patches/updates.
• Troubleshooting baggage system issues like reading bag traces and analyzing system behavior.
• Deploying and maintaining IT Monitoring Solutions.
• Supporting and coordinating activities to update and upgrade live environments.
• Supporting the implementation of new service agreements.
• Supporting and training local support teams to enhance their capabilities and tools.
• Planning and delivering preventive maintenance tasks and change activities (back-ups, patch execution, etc.).
• Creating documentation such as manuals, diagrams, work instructions, and communication drawings.
• Collaborating with team members, Service Desks, and customer teams to improve IT solutions and standards.