IT Site Support Technician

New Dental Supplies; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dental supply company in Penang is seeking an IT Site Support Technician to provide both on-site and remote support for dental imaging systems, including X-ray equipment. Candidates should have a Diploma in Information Technology or a related field, with 1–2 years of relevant experience. Strong skills in troubleshooting, Windows OS, and communication are essential. This role may require after-hours support and travel, offering an excellent opportunity to grow in a technical environment.

Qualifications

• Candidate must possess at least a Diploma / Advanced / Higher / Graduate Diploma in Information Technology, Computer Science, or equivalent.
• 1–2 years of experience in IT support or related field.
• Good working knowledge of Windows operating systems and Microsoft Office applications.

Responsibilities

• Provide on-site and remote IT support to customers.
• Troubleshoot and resolve hardware and software issues.
• Set up and configure connections for medical devices.

Skills

IT support experience

Windows operating systems

Microsoft Office applications

Basic networking (LAN/WAN)

SQL knowledge

Troubleshooting skills

Communication skills

Education

Diploma in Information Technology or Computer Science

Job description

We are looking for a motivated IT Site Support Technician to provide on-site and remote technical support for dental imaging systems, including X-ray equipment & clinic PC.

Requirements

• Candidate must possess at least a Diploma / Advanced / Higher / Graduate Diploma in Information Technology, Computer Science, or equivalent.
• 1–2 years of experience in IT support or related field.
• Good working knowledge of Windows operating systems, Microsoft Office applications, Desktop & laptop hardware and peripherals, Basic networking (LAN / WAN).
• Basic SQL knowledge is an advantage.
• Familiar with computer hardware and software troubleshooting.
• Strong communication skills with a collaborative and service-oriented attitude.
• Willing to provide remote support during non-working hours when required.
• Possess own transport and willing to travel.
• Open-minded, proactive, and eager to learn.
• Good written and verbal communication skills.
• Knowledge of DICOM connectivity, PACS / RIS will be an added advantage.

Responsibilities

• Provide on-site and remote IT support to customers.
• Troubleshoot and resolve hardware and software issues on-site or off-site.
• Set up and configure connections between server computers and medical devices, including X-ray systems and diagnostic cameras.
• Perform backup and recovery support for patient data and server PCs.
• Respond promptly to internal and customer IT support requests.
• Prepare service reports and maintain accurate customer records.
• Provide usage guidance and basic training on hardware and software to customers and colleagues.
• Perform regular data backups for company servers and workstations according to schedule.
• Identify shortages of IT components and arrange procurement when necessary.