IT Service Delivery Associate: Bridge IT & Business

Digital Hub; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Malaysia is looking for an Associate in IT Service Delivery Management to ensure seamless IT support and bridge the gap between business needs and IT teams. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills. Responsibilities include coordinating meetings, ensuring adherence to service processes, and identifying operational improvements. Fresh graduates are welcome to apply for this full-time position based in Bandar Sunway.

Qualifications

• A strong communicator who can work across teams.
• Someone organized, proactive, and detail-oriented.
• A problem-solver with a customer-first mindset.
• Interest in IT service management and continuous improvement.

Responsibilities

• Be the liaison between SDM and IT service delivery teams for seamless IT support.
• Coordinate regular review meetings to elevate service quality.
• Ensure adherence to standard service and support processes.
• Identify and address policy and operational issues.
• Support business opportunities by providing quick service proposals.

Skills

Strong communication

Organizational skills

Problem-solving

Customer-first mindset

Detail-oriented

Education

Bachelor's Degree in Business Studies/Administration/Management/Marketing/Science & Technology

Job description

A technology solutions provider in Malaysia is looking for an Associate in IT Service Delivery Management to ensure seamless IT support and bridge the gap between business needs and IT teams. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills. Responsibilities include coordinating meetings, ensuring adherence to service processes, and identifying operational improvements. Fresh graduates are welcome to apply for this full-time position based in Bandar Sunway.