(IT) Senior Executive Application and Support

Johawaki Group of Companies; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading engineering firm in Shah Alam, Malaysia, is looking for a Senior Executive for IT Application and Support. The role involves monitoring system performance, managing alerting systems, and collaborating with teams to resolve incidents. Candidates should have experience with Power BI for dashboard creation and providing technical support for various devices. This position offers opportunities to streamline workflows using Microsoft Power Automate and training end users. Interested applicants are encouraged to submit their resumes along with expected salary details.

Qualifications

• Experience with application support and performance monitoring.
• Proficiency in Power BI for dashboard development.
• Strong technical support background for various devices.

Responsibilities

• Monitor and support the Symphony core system.
• Manage alerting systems and manage incidents.
• Design dashboards and automate workflows.

Skills

Power BI

Microsoft Power Automate

Technical support

Incident resolution

Low code/no code development

Job description

(IT) Senior Executive Application and Support

Continuously monitor the performance and health of the Symphony core system.

Implement and manage alerting systems.

Collaborate with application teams to resolve incidents and conduct root cause analysis.

Design, build and maintain intuitive and real-time dashboard using Power BI.

Integrate data from various sources to provide actionable insights for both technical and business stakeholders.

Work closely with various business units to gather system requirements and automate workflows using Microsoft Power Automate.

Develop and maintain low code / no code solutions to streamline business processes.

Provide training and support to end users on Power Platform tools.

Provide technical support for laptops, desktops, printers, mobile devices and peripherals.

Reduced hardware downtime and update asset records.

Qualifications

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Executive?
• Do you have technical support experience?
• How many years' experience do you have as an Application Executive?

About the Company

For the past three decades, Johawaki Group of Companies has been providing engineering, procurement, construction, maintenance and project management services solutions for commercial and Government clients around the country.

How to Apply

Interested candidates may submit their personal resume including details of qualifications (inclusive of academic transcripts), experience, current and expected salary, contact telephone number together with recent passport sized photograph (n.r) to:

The Human Capital Department, JOHAWAKI GROUP OF COMPANIES