IT Operations Manager

Berjaya Corporation; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading Malaysian corporation is seeking an IT Operations Manager to oversee the design and maintenance of IT infrastructure, manage daily IT operations, and lead the IT teams. The successful candidate will ensure high availability and security of IT systems while aligning operations with business goals. Strong leadership and experience in IT security compliance are essential. This position offers a unique opportunity to drive operational efficiency within the organization.

Qualifications

• Proven experience in overseeing IT infrastructure and operations.
• Strong leadership skills to mentor IT teams.
• Deep understanding of cybersecurity standards and compliance.

Responsibilities

• Oversee the design and maintenance of IT infrastructure.
• Manage daily IT operations and service desk functions.
• Lead and develop IT operations teams.
• Ensure adherence to cybersecurity best practices.
• Manage vendor relationships and oversee IT budgets.
• Align IT operations with business goals.

Skills

IT infrastructure management

Operations management

Team leadership

Cybersecurity compliance

Vendor management

Strategic IT planning

Job description

• Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage, and cloud platforms.
• Ensure high availability, performance, and scalability of IT systems to support business needs.
• Monitor and optimize system performance and capacity planning.
• Operations Management:
  • Manage day-to-day IT operations, ensuring seamless functioning of all systems, applications, and services.
  • Develop and enforce IT operational policies, processes, and standards to enhance efficiency.
  • Oversee IT service desk and support functions to provide excellent user experience and issue resolution.
• Leadership and Team Management:
  • Lead, mentor, and develop IT operations teams, including system administrators, network engineers, and support staff.
  • Define team objectives, KPIs, and performance metrics to ensure accountability.
  • Foster a collaborative and innovative team culture.
• Security and Compliance:
  • Ensure IT systems adhere to cybersecurity best practices and compliance standards (e.g., ISO 27001, GDPR, or other relevant regulations).
  • Implement and oversee disaster recovery and business continuity plans.
  • Monitor for security threats and vulnerabilities, and ensure timely mitigation.
• Vendor and Budget Management:
  • Manage relationships with IT vendors, service providers, and contractors to ensure service quality and cost efficiency.
  • Oversee IT budgets, ensuring cost-effective technology investments and expenditure control.
  • Evaluate and procure hardware, software, and services aligned with organizational goals.
• Strategic IT Planning:
  • Collaborate with executive leadership to align IT operations with business goals and strategies.
  • Identify opportunities for leveraging technology to drive business efficiency and innovation.
  • Stay updated on emerging technologies and recommend adoption where beneficial.
• Reporting and Documentation:
  • Monitor and report on IT operational performance, uptime, and incident management metrics.
  • Maintain comprehensive documentation of IT infrastructure, processes, and policies.
  • Present periodic IT operational updates to senior management and stakeholders.