IT Operations Analyst

TE Connectivity; Seberang Perai; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global technology firm seeks an IT Operations Analyst to support day-to-day IT operations including desktop, laptop, and network services. Responsibilities include monitoring and maintaining IT systems, resolving issues, and providing Level 1 and Level 2 support. The ideal candidate will hold a Bachelor's degree in Computer Science, possess 1-2 years of relevant experience, and be proficient in English. Strong troubleshooting skills and familiarity with ITIL and ServiceNow are essential.

Qualifications

• 1–2 years of experience in IT operations, system administration, or technical support.
• Experience in manufacturing companies desired.
• Proficient in both written and spoken English.

Responsibilities

• Diagnosing and resolving hardware, software, and network problems.
• Providing guidance and support to users on IT systems and standard applications.
• Provide Level 1 and Level 2 support for incidents and service requests.
• Troubleshoot system, network, and application issues.
• Assist in implementing IT operational procedures and documentation.
• Coordinate with vendors and internal teams to resolve technical issues.
• Maintain IT asset inventory.
• Ensure compliance with IT policies.
• Documenting IT procedures and troubleshooting steps.
• Contribute to IT projects and system upgrades when required.

Skills

Knowledge of Windows operating systems (Windows 11)

Networking

IT infrastructure

IT service management frameworks (e.g., ITIL)

ServiceNow (SNOW)

Analytical skills

Troubleshooting skills

Problem-solving skills

Communication skills

Interpersonal skills

Multitasking

Self-motivated

Education

Bachelor's Degree in Computer Science or equivalent experience

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The IT Operations Analyst is responsible for supporting the day-to-day IT operations, including desktop, laptop, and network services ensuring system availability, stability, and efficiency. The role involves monitoring, troubleshooting, and maintaining IT systems and infrastructure to meet organizational needs.

Job Requirements

• Diagnosing and resolving hardware, software, and network problems.
• Providing guidance and support to users on IT systems and standard applications.
• Provide Level 1 and Level 2 support for incidents and service requests.
• Troubleshoot system, network, and application issues.
• Assist in implementing IT operational procedures and documentation.
• Coordinate with vendors and internal teams to resolve technical issues.
• Maintain IT asset inventory.
• Ensure compliance with IT policies.
• Documenting IT procedures and troubleshooting steps.
• Contribute to IT projects and system upgrades when required.

Skills And Qualifications

• Knowledge of Windows operating systems (Windows 11), networking, and IT infrastructure.
• Familiarity with IT service management frameworks (e.g., ITIL) and ServiceNow (SNOW)
• Strong analytical, troubleshooting, and problem‑solving skills.
• Good communication and interpersonal skills.
• Energetic, self-motivated and skilled at multitasking.
• Work with minimal supervision and report the results/issues accurately to peers and manager.

What Your Background Should Look Like

• Bachelor's Degree in Computer Science or equivalent experience.
• 1–2 years of experience in IT operations, system administration, or technical support.
• Experience in manufacturing companies desired.
• Proficient in both written and spoken English.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork