IT Manager

Concorde Hotel; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality establishment seeks an IT Manager to oversee all IT operations and directly manage an IT Executive. The role requires ensuring operational standards of IT systems to support departmental efficiency and enhance overall performance. Candidates must have a Bachelor’s Degree in IT or related fields and a minimum of five years in IT management within a hotel environment. Strong leadership, communication, and problem-solving skills are essential for success in this position.

Qualifications

• Minimum of five years of hands-on IT experience, particularly in hospitality.
• Proven track record of managing IT operations in a hotel setting.
• Strong leadership capabilities with experience mentoring teams.

Responsibilities

• Oversee all IT operations and manage one IT Executive.
• Ensure operational standards of IT systems and support departmental efficiency.
• Monitor network operations, ensuring data protection compliance.

Skills

Project management

Hospitality systems expertise

Leadership

Problem-solving

Interpersonal skills

Education

Bachelor’s Degree in Information Technology or related

Tools

Office 365

Property Management Systems (PMS)

Network protection tools

Job description

Overview

Posting Date: 23 January 2026
Closing Date: 31 March 2026
Job Reference Number:
Type of Employment: Full-time

Description: As an IT Manager, you will oversee all IT operations and directly manage one IT Executive. You will ensure that IT systems, processes and services meet operational standards, support departmental efficiency and contribute to the organization’s overall objectives. You will guide your subordinate in both procedural and technical tasks to enhance performance, effectiveness and alignment with the hotel’s goals.

Responsibilities

• Demonstrated experience in project management and hospitality systems including Property Management Systems (PMS), High-Speed Internet Access (HSIA), IDB systems, POS systems and hotel door lock systems (e.g. VingCard).
• Ensure critical systems—specifically Call Accounting, HSIA, PABX and Food & Beverage Point of Sales systems are operational twenty-four (24) hours a day.
• Establish, document and maintain user procedures and hardware familiarization for all IT systems.
• Provide effective end-user support and maintain operational support for back-office applications and other hotel systems.
• Monitor computer and network operations at the property, ensuring backup and recovery processes are performed on schedule and system administration tasks are completed consistently.
• Responsible for hotel network support and security including Active Directory administration, server infrastructure maintenance, wired and wireless network infrastructure and implementation of network protection and failover tools (firewalls, antivirus solutions, etc.).
• Administer the Office 365 platform and other communication tools with strong knowledge of desktop operating systems and applications.
• Establish, test, monitor and maintain comprehensive backup plans to ensure data protection in accordance with corporate and local policies.
• Participate in and lead the coordination and acquisition of new systems and support corporate-initiated projects and technology implementations as required.
• Maintain networks, switches and server rooms in an orderly and secure manner, manage IT inventories, hardware/software assets and software licenses, ensuring compliance and that no illegal software is installed.
• Provide general IT support services including assisting hotel guests with technical requirements, updating menu items for all F&B outlets, preparing annual IT hardware and software budgets, sourcing solutions and assessing system viability.
• Perform any other ad-hoc duties related to the role as assigned by Management.

Qualifications

• Bachelor’s Degree or professional certification in Information Technology, Computer Studies or a related discipline.
• Minimum of five (5) years of progressive, hands-on IT experience including exposure to managing hotel IT operations.
• Proven ability to work independently with minimal supervision while also collaborating effectively across departments and with multi-disciplinary teams.
• Demonstrated leadership capability including experience guiding, supervising or mentoring.
• Strong interpersonal, communication and stakeholder management skills with the ability to engage effectively with internal users, external service providers and system vendors.
• Excellent problem-solving, analytical and decision-making skills with a proactive and solution-oriented mindset.
• High level of professionalism, accountability and commitment to service excellence.
• Prior experience in the hotel industry will be an added advantage.