IT Manager

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A tech solutions provider based in Kuala Lumpur is looking for a skilled IT professional to provide support for Azure AD administration, incident management, and system maintenance. Candidates should have at least 3 years of experience in IT infrastructure or cloud services and hold relevant qualifications. Key responsibilities include managing user roles, performing system upgrades, and documenting IT policies. Strong proficiency in O365 administration and communication skills in English are essential for this role.

Qualifications

• Minimum of 3 years in IT infrastructure or cloud services.
• IT certifications such as MCITP, MCSE, or ITIL are advantageous.
• Experience with MDM/Device management is required.

Responsibilities

• Provide Level 2 and Level 3 support for incidents and service requests.
• Manage and configure Azure AD, including roles and accounts.
• Monitor system performance, apply patches, and manage outages.

Skills

O365 administration

Azure AD

Incident Management

System Maintenance

Communication in English

Automation implementation

Education

Post Graduate Diploma / Bachelor's Degree / Professional Degree in Computer Science, IT

Tools

ServiceNow

ManageEngine ServiceDesk

Job description

Overview

• Microsoft Intune (Endpoint Manager)

Incident Management: Provide Level 2 and Level 3 support for related incidents and service requests, diagnosing and troubleshooting customer issues.

Azure AD Administration: Manage and configure Azure AD, including user and admin roles, identities, and accounts.

Security & Compliance: Perform system hardening for O365 & Azure services based on security best practices, ensuring access controls and backups are in place.

System Maintenance: Monitor performance, upgrade systems, apply patches, and manage outages in line with SLAs.

Documentation: Develop and maintain internal technical documentation, manuals, and IT policies.

Automation: Implement automation using scripts and leverage Azure Automation & Graph API for efficiency.

Job Requirements

• Minimum Post Graduate Diploma / Bachelor's Degree / Professional Degree in Computer Science, Information Technology or equivalent.
• Minimum of 3 years in IT infrastructure or cloud services.
• IT certifications such as MCITP, MCSE, VCP, SCSP, NCDA, ITIL are advantageous.
• Proficiency in O365 administration, messaging, and collaboration tools.
• Understanding of Power Platform services, including MS Exchange Server & Online, O365 (Email, SharePoint, Teams), Azure AD/ Entra ID, and cloud resources.
• Experience with MDM/Device management.
• Familiarity with Windows Server AD, DNS, DHCP.
• Knowledge of IT Service Management Tools like ServiceNow and ManageEngine ServiceDesk.
• Communication: Strong English language skills, both written and verbal.
• Team: Responsible for overseeing IT personnel and daily operations within the IT department.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.