IT Lead, Digital Workplace & Collaboration (APAC/MEA)

Ab Electrolux; Petaling Jaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global appliance company is seeking an IT Lead for Workplace Technology Solutions in Petaling Jaya, Malaysia. In this role, you will enhance digital collaboration, manage IT service delivery, and ensure an excellent user experience across our technology initiatives. Required qualifications include a Bachelor's degree in a related field and 8-10 years of experience in IT service delivery and user experience. Benefits include flexible hours and medical coverage.

Benefits

Flexibility of work hours

Discounts on Electrolux products and services

Medical & Hospitalization coverage

Qualifications

• 8-10 years of experience in IT Service Delivery, User Experience, and Digital workplace management.
• Strong communication, interpersonal and customer service skills.
• Experience with outsourced vendor service delivery.

Responsibilities

• Support excellent, modern workplace technology experiences.
• Ensure operational KPI metrics are met and drive for improvement.
• Manage outsourced vendors for operational excellence.

Skills

IT Service Delivery

User Experience

Digital workplace management

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor Degree in IT, Computer Science or a related field

Tools

ITIL

ITSM tools

Job description

A leading global appliance company is seeking an IT Lead for Workplace Technology Solutions in Petaling Jaya, Malaysia. In this role, you will enhance digital collaboration, manage IT service delivery, and ensure an excellent user experience across our technology initiatives. Required qualifications include a Bachelor's degree in a related field and 8-10 years of experience in IT service delivery and user experience. Benefits include flexible hours and medical coverage.