IT L2 Support Engineer

KRISV Consulting; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

An IT consulting firm in Malaysia is looking for a professional to support their local and remote IT infrastructure, primarily in a Windows environment. The role includes maintaining Windows servers and cloud services, troubleshooting system issues, and collaborating with teams. Ideal candidates should have 4-5 years of experience in IT, particularly with technologies like Windows Server and Azure. Strong communication skills are essential. This position offers opportunities for project work and professional growth.

Qualifications

• 4-5 years of IT experience with Windows Server 2019+, VMware ESXi, Windows 11, Office 365, and Azure Cloud.
• Knowledge of ITSM, ITIL, and Agile methodologies.
• Strong communication and teamwork skills.

Responsibilities

• Maintain and support Windows servers, VMware, Office 365, and Azure Cloud.
• Troubleshoot system issues and work with vendors for hardware fixes.
• Deploy and support both in-house and third-party applications.
• Monitor performance, create reports, and ensure infrastructure security.
• Participate in system upgrades and infrastructure planning.
• Collaborate with internal teams and document technical procedures.
• Provide support on-site and remotely, ensuring SLAs are met.

Skills

Windows Server 2019+

VMware ESXi

Office 365

Azure Cloud

ITSM

ITIL

Agile

Strong communication skills

Teamwork skills

Basic networking

Education

Bachelor's Degree in Computer Science or equivalent

Job description

You will be supporting the local and remote IT infrastructure, mainly in a Windows environment, by handling installations, maintenance, troubleshooting, and system upgrades. Youll also work on small projects and provide Tier 2/3 support using ITSM and Agile practices.

Responsibilities

• Maintain and support Windows servers, VMware, Office 365, and Azure Cloud
• Troubleshoot system issues and work with vendors for hardware fixes
• Deploy and support both in-house and third-party application
• Monitor performance, create reports, and ensure infrastructure security
• Participate in system upgrades and infrastructure planning
• Collaborate with internal teams and document technical procedures
• Provide support on-site and remotely, ensuring SLAs are met

Requirements

• 4-5 years of IT experience with Windows Server 2019+, VMware ESXi, Windows 11, Office 365, and Azure Cloud
• Knowledge of ITSM, ITIL, and Agile methodologies
• Strong communication and teamwork skills
• Bachelor\'s Degree in Computer Science (or equivalent experience)
• Knowledge of UNIX/Linux systems
• Basic networking (Cisco CCENT/CCNA)
• Familiarity with cloud licensing and modern IT tools