IT Junior / Senior Executive

SIS Speedy Industrial Supplies Sdn Bhd; Pontian; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading industrial supply company based in Pontian, Johor, is seeking an IT Executive. In this role, you will provide end user support, troubleshoot hardware and application issues, and assist with server maintenance. Candidates should have a minimum of 3 years of relevant experience, preferably with VMware and TCPIP technology knowledge. Strong communication skills and the ability to work after hours when necessary are essential. Join a dynamic team supporting the company's IT infrastructure.

Qualifications

• Minimum 3 years of extensive end user support experience.
• Experience in server administration and network troubleshooting.
• Knowledge of TCPIP Technology and virtualization using VMware.

Responsibilities

• Resolve IT support request tickets promptly.
• Conduct IT induction for onboard staff.
• Liaise with vendors for IT hardware procurement.
• Maintain and update assets inventory and IT documentation.

Skills

End user support

Basic network troubleshooting

Server administration

VMware

Interpersonal skills

Communication skills

Education

Diploma or Degree in Information Technology

Job description

Overview

Provide end user support to investigate, troubleshoot, resolve IT related hardware or application issues. Offer technical support and guidance to users of IT infrastructure. Install and configure software and hardware for laptop/desktop assignment. Deliver daily server operational support and maintenance for VMware servers. Collaborate with Group IT focusing on IT related projects setup, troubleshooting issues when necessary.

Responsibilities

• Ensure IT support request tickets in service portal are resolved within agreed SLA.
• Provide IT induction for onboard staff and perform clearance for offboard staff.
• Ensure compliance of policies, processes and standards.
• Liaise with vendors to obtain quotations and procure IT hardware, including providing proposals for recommended system tools.
• Maintain good working relationship with all vendors to ensure that service received meets expected requirement listed in the contract.
• Maintain and update existing assets inventory and IT documentation.
• Document processes and create support manuals.

Requirements

• Minimum 3 years of extensive end user support, basic network troubleshooting, server administration experience.
• Diploma or Degree in Information Technology or equivalent relevant working experience.
• Virtualization experience in using VMware.
• TCPIP Technology.
• A team player with good interpersonal and communication skill.
• Able to work during after office hours as when required for project setup or periodic quarterly IT Maintenance.
• Must be willing to work in Pontian, Johor.

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