IT Helpdesk Customer Support Executive (5 Working Days)

STARTEK; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Johor Bahru is looking for candidates to handle customer service calls and emails. You will assist customers with inquiries and complaints while managing customer data and resolving issues efficiently. The role requires good communication skills in Cantonese, Mandarin, and English, and welcomes fresh graduates. This position offers a supportive team culture, ongoing training, and various benefits.

Benefits

Supportive, Diverse Team Culture

Ongoing Training & Career Development

Internal Job Opportunities

Quarterly Rewards & Recognition

Free Shuttle Van

Qualifications

• Minimum SPM or equivalent.
• Good communication skills in Cantonese, Mandarin, and English.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle inbound customer service calls or emails professionally.
• Assist customers with inquiries, complaints, or product-related issues.
• Update and manage customer data in the system.
• Resolve issues efficiently to ensure customer satisfaction.

Skills

Cantonese

Mandarin

English

Good communication skills

Education

SPM or equivalent

Job description

Handle inbound customer service calls or email professionally.

Assist customers with inquiries, complaints, or product-related issues.

Update and manage customer data in the system.

Resolve issues efficiently to ensure customer satisfaction.

Requirements:

Minimum SPM or equivalent

Good communication skills in Cantonese, Mandarin and English.

Fresh graduates are welcome to apply.

Work Schedule:

Working Hours (5 Days/Week – Rotational Shifts):

6 AM – 3 PM | 7 AM – 4 PM | 8 AM – 5 PM | 9 AM – 6 PM | 10 AM – 7 PM | 11 AM – 8 PM | 12 PM – 9 PM | 1 PM – 10 PM | 3 PM – 12 AM | 5 PM – 3 AM | 10 PM – 6 AM

EPF & SOCSO

Annual & Medical Leave

Benefits:

• Supportive, Diverse Team Culture – We celebrate growth, teamwork & diversity
• Ongoing Training & Career Development – Rise from Executive to Manager with tailored programs
• Internal Job Opportunities – Explore new roles within the company after 1 year
• Quarterly Rewards & Recognition – Earn KPIs, bonuses, and well-deserved kudos!
• Free Shuttle Van – Get to work stress-free