IT Help Desk Technician

Transpak Worldwide; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics firm located in Iskandar Puteri, Malaysia is seeking an IT Help Desk Technician to provide comprehensive first- and second-level support across various sites in Asia. The ideal candidate should have 1-3 years of experience in IT Help Desk support and knowledge of asset management and networking. This role will also involve maintaining documentation and assisting in audits, along with managing IT assets effectively. Strong communication and teamwork skills are essential for this position.

Qualifications

• 1-3 years of experience in IT Help Desk or Desktop Support.
• Understanding of IT asset management principles and processes.
• Basic to intermediate knowledge of networking and endpoint security.

Responsibilities

• Provide first and second-level IT support across multiple sites.
• Install and maintain desktops, laptops, and peripherals.
• Manage IT asset inventory and ensure compliance.
• Install and troubleshoot network infrastructure.
• Maintain accurate IT documentation and assist in audits.

Skills

Knowledge of Windows OS

Troubleshooting

Communication skills

Teamwork

Education

Diploma or Degree in Information Technology

Job description

The IT Help Desk Technician is responsible for providing first- and second-level technical support across end-user computing, IT assets, networking, and security environments. This role supports multiple sites across Asia and works closely with Corporate IT to ensure stable, secure, compliant, and well-documented IT operations.

Key Responsibilities

IT Support & End-User Computing

Configure, install, upgrade, and maintain desktops, laptops, tablets, and related peripherals.

Provide day-to-day helpdesk support including system configuration, software installation, troubleshooting, and problem resolution.

Perform on-site and remote support for users across Asia, including India, Philippine, China, Taiwan, Korea, Singapore, and Malaysia.

Perform fault diagnosis, resolution, and escalation in accordance with IT support procedures and SLAs.

IT Asset Management

Maintain accurate inventory of IT assets including laptops, desktops, monitors, mobile devices, network equipment, and peripherals.

Perform asset tagging, registration, tracking, and lifecycle management (procurement, deployment, transfer, repair, and disposal).

Update and maintain asset records in IT Asset Management systems or CMDB.

Support IT onboarding and offboarding activities by ensuring correct assignment and recovery of IT assets.

Assist in IT asset audits and ensure compliance with internal asset management and disposal policies.

Coordinate with vendors and service providers for warranty claims, repairs, and asset replacements.

Network & Infrastructure Support

Install, configure, maintain, and troubleshoot network infrastructure including LAN, WAN, and Internet connectivity.

Support networking hardware, software, and services such as switches, access points, firewalls, VPNs, and endpoint protection systems.

Perform installation, setup, maintenance, and backup of network equipment and local storage devices.

Provide technical support and consultation for network enhancements or infrastructure changes in coordination with Corporate IT Management.

Documentation & Quality Management

Maintain accurate IT documentation including asset records, system configurations, procedures, and support logs.

Assist in RBA and ISO 9001 documentation, audits, and evidence preparation.

Understand and support Quality Management System (QMS) requirements, including documented information, planning, and process interaction mapping.

Coordinate with outsourced service providers and vendors for IT support, network services, and asset-related matters.

Monitor service delivery and “sh" mechanisms? (Note: original had incomplete sentence: 'Monitor service delivery and upscale when required.'); corrected to: Monitor service delivery and escalate issues when required.

General Duties

Support Corporate IT initiatives and regional IT projects as assigned.

Perform ad-hoc IT-related duties assigned by management.

Required Skills & Knowledge

Knowledge of Windows OS, end-user hardware, and standard enterprise software.

Understanding of IT asset management principles and lifecycle processes.

Basic to intermediate knowledge of LAN/WAN networking, firewalls, VPNs, and endpoint security.

Familiarity with IT security practices, asset control, and software licensing compliance.

Ability to maintain documentation and audit-ready records.

Strong troubleshooting, communication, and teamwork skills.

Preferred Qualifications

Diploma or Degree in Information Technology, Computer Science, or related field.

1–3 years of experience in IT Help Desk, Desktop Support, Asset Management, or Network Support.

Experience supporting multi-site or regional IT environments is an advantage.

Exposure to ISO 9001, RBA, or similar compliance frameworks is a plus