IT Executive

Right Pristine Manpro Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent IT support firm in Penang, Malaysia, is seeking a candidate for an IT Support role. The successful applicant will be responsible for installing, configuring, and maintaining office IT hardware, along with providing Level 1 support for in-house systems. Ideal candidates should possess a degree in IT or a related field, with fresh graduates encouraged to apply. The firm values a problem-solving mindset and good communication skills, offering an excellent start for those looking to grow in the IT support sector.

Qualifications

• Diploma, Advanced diploma or Bachelor's degree in IT or related field.
• Fresh graduates are encouraged to apply.
• Internship or part-time experience in IT support is a plus.

Responsibilities

• Install, configure, and maintain IT hardware.
• Provide Level 1 support for in-house systems.
• Log user-reported issues and coordinate with Level 2 support.

Skills

Understanding of computer hardware

Basic networking knowledge

Windows OS troubleshooting

Microsoft Office troubleshooting

Proficiency in Cybersecurity

Proficiency in Cloud Computing

Problem-solving mindset

Communication skills

Teamwork skills

Education

Diploma in Computer Science

Bachelor's Degree in Information Technology

Job description

• Install, configure, and maintain PCs, laptops, printers, and other office IT hardware.
• Perform routine hardware troubleshooting and coordinate repair or replacement when needed.
• Support network infrastructure including routers, switches, access points, and basic cabling.
• Monitor and maintain local area network (LAN) connectivity and address connectivity issues.
• Ensure all IT hardware and endpoints are properly updated and secured.

Secondary: L1 Application Support

• Provide Level 1 support for in‑house systems used in dormitory and foreign worker management (e.g., login issues, system errors, password resets).
• Log and track user-reported issues; elevate unresolved problems to Level 2 or development teams.
• Assist in user training and create simple documentation (e.g., user guides, FAQs).
• Monitor application usage and system availability.
• Assist with software installations and updates on user machines.
• Maintain IT inventory records for hardware, software, and licenses.
• Ensure regular system backups and basic data recovery readiness.
• Participate in IT projects, deployments, and improvement initiatives as assigned.

Job Requirements

Education

• Diploma, Advanced / Higher Diploma, Bachelor’s Degree in Computer Science, Information Technology, or a related field.

Experience

• Fresh graduates are encouraged to apply.
• Internship or part‑time experience in IT support will be a plus.

Skills & Attributes

• Good understanding of computer hardware, software and basic networking (LAN, Wi‑Fi, IP, etc.).
• Basic knowledge of Windows OS and Microsoft Office troubleshooting.
• Proficiency in Operating system, Cybersecurity, Cloud Computing and Programming / Coding.
• Willingness to learn new systems and tools.
• Strong problem‑solving mindset and attention to detail.
• Good communication and teamwork skills.
• Responsible, reliable, and able to work independently when required.
• Willing to support users on‑site and respond to hardware or system issues promptly.